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Qlik Cloud: An SMTP server must be configured if you want to receive subscription emails. Please contact an administrator

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Rakesh_HB
Support
Support

Qlik Cloud: An SMTP server must be configured if you want to receive subscription emails. Please contact an administrator

Last Update:

Sep 28, 2023 9:59:31 AM

Updated By:

Sonja_Bauernfeind

Created date:

Sep 28, 2023 9:59:31 AM

Creating a subscription based on a visualization or a sheet in Qlik Cloud, the following error is displayed: 

An SMTP server must be configured if you want to receive subscription emails. Please contact an administrator

an smtp server must be configured.png

Verifying the subscription in the Management Console shows:

There was a problem sending your email. please review your settings.

there was a problem sending your email.png

 

Resolution

  • Verify if the email password is correct or if it has expired
  • Verify your internal or 3rd Party SMTP Server connection configuration

 

Related Content

Creating a subscription | Qlik Cloud Help 

 

Environment

Qlik Cloud 

 

 

Labels (2)
Comments
Lauri
Specialist
Specialist

Small tip: if you have an app open while you set up the SMTP, be sure to refresh the app web page. Otherwise you'll keep seeing the error in the app.

Version history
Last update:
‎2023-09-28 09:59 AM
Updated by: