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July 15, NEW Customer Portal: Initial launch will improve how you submit Support Cases. IMPORTANT DETAILS
Katie_Davis
Digital Support
Digital Support

The new home for your support needs and your gateway to unlock solutions.

Update as of July 9, 2024: Maintenance Window changed, expected start time is Saturday, July 13 at 2:00a.m. EST

On July 15, 2024, Qlik is launching your future home for managing your Qlik account needs. The initial release of Qlik’s Customer Portal will be the one place for all customers and partners to find support, for both Qlik and Talend products.

Here you’ll find:

  • Your Support Case Management
  • Verified Knowledge Articles
  • Our generative Support Chat & Live Chat with technical agents
  • Critical Issue Support

 

We also make it easy to connect you to customer resource sites like:

  • Qlik Community
  • Qlik Learning
  • Product Documentation
  • Qlik.Dev

By using your Qlik Account, you can gain access to these core support activities. Stay tuned for more business activities to make its way to Customer Portal related to account management and further customer success resources.

Maintenance Window:

  • During the weekend before launch, July 13 (2:00 AM ET) – July 15 (8:00 AM ET) you will be unable to log or view cases through our Support Portal or connect via chat. If you need assistance during this time, please contact Support via email, support@qlik.com, or by phone for high severity issues only. 

 

If you are a Talend Customer, you can expect:

  • 2 years of case history to be available on July 15.
  • Access if you effectively moved to a Qlik Account and are marked as a point of contact for your organization.
  • The ability to open cases directly in portal or chat with instantly with agents. Previous contact methods, including Support's email-to-case and Talend Portal will be deprecated.
  • We are introducing the Support Administrator role.  This role is given to people within your organization who will have access to view/edit all cases logged by any user throughout your business. Click here to learn more about this access level.  

 

If you are a Qlik Customer, you can expect:

  • All case history to be available from the current Qlik Community Case Portal (2021+)
  • Easier paths to navigate Qlik Support self-service resources and ways to contact Support.

 

We look forward to bringing you easier ways to do business and are striving to enhance your experience. Place your questions in the comments below and we’ll be in touch!

 

Thank you for choosing Qlik,

Qlik Global Support and Customer Experience