Qlik Cloud: How to collect Diagnostics Package for Integration Projects

[Ben_Pronin]

To investigate Task failure, It is necessary to collect the Diagnostics Package from Qlik Cloud Data Integration.

Option One: Project-level

1. Click on the 3 dots menu of the task in question
2. Click View task logs
   
   
   
   

Option Two: Monitor view within the task

1. Click on the 3 dots menu in the right-hand corner
2. Click View task logs
   
   
   
   
   
3. Once the logs are open, click Download
4. Select Diagnostics package
5. Click Download
   
   
   
   
   
6. A small notification will pop up at the top of the page when the download starts:
   
   
   
   And then when it completes:
   
   
   
   
   

Often, Support will request that specific logging components be increased to Verbose or Trace in order to effectively troubleshoot. To modify, click on the "Logging options" located in the right-hand corner of the logs view. The options presented in the UI do not use the same terminology as what you see in the logs themselves. For better understanding, please refer to this mapping:

UI	Logs
Source - full load	SOURCE_UNLOAD
Source - CDC	SOURCE_CAPTURE
Source - data	SOURCE_UNLOAD SOURCE_CAPTURE SOURCE_LOG_DUMP DATA_RECORD
Target - full load	TARGET_LOAD
Target - CDC	TARGET_APPLY
Target - Upload	FILE_FACTORY
Extended CDC	SORTER SORTER_STORAGE
Performance	PERFORMANCE
Metadata	SERVER TABLES_MANAGER METADATA_MANAGER METADATA_CHANGES
Infrastructure	IO INFRASTRUCTURE STREAM STREAM_COMPONENT TASK_MANAGER
Transformation	TRANSFORMATION

Please note that if the View task logs option is not present in the dropdown menu, it indicates that the type of task you are working with does not have available task logs. In the current design, only Replication and Landing tasks have task logs.

Environment

• Qlik Data Gateway  
• Qlik Cloud