Qlik Cloud: Login with Service Account Owner (SAO) error: User Allocation Required

[Frank_S]

The client Secret for a Single Sign-On Solution has expired. 

After successfully logging in with your unique tenant url recovery address

https://type_your_tenant_here.eu.qlikcloud.com/login/recover 

when using the current tenant Service Account Owner (SAO) account, logging in to the Qlik Cloud Administration Console fails with:

User allocation required You do not have a valid user allocation. Please contact an administrator for more information

Resolution

Once you successfully log in to the tenant via recovery link using the SAO (Service Account Owner) credentials, either navigate to the Qlik Cloud Administration Console by using

• the Settings icon
• or by directly using https://mytenant.eu.qlikcloud.com/console

This will allow you to access the Qlik Cloud Administration Console and update the client secret for your IDP settings.

Environment

• Qlik Cloud Analytics

NOTE: If you are logging in with credentials that are not your own (for example, a user that has left your organization) and the above steps fail with a responseCode: 401 error,  it may be necessary to ask Qlik Customer Support to change the Server Account Owner (SAO) to an currently active user in your directory.

Once the SAO change is complete, follow the above resolution steps.

Related Content

• Qlik Cloud: The provided client secret keys are expired. Visit the Azure Portal to create new keys f...