Qlik Cloud SMTP Configuration Error: "Email Provider is not working as expected"

[Katie_Davis]

If a tenant previously had an incomplete SMTP configuration with their Qlik Cloud, an error message will now be shown to the Tenant Administrator:

• Your email providers is not working – Go to Settings 

Resolution

To resolve this error a Tenant Admin can enter valid SMTP credentials. 

At the moment, it is not possible to delete/clear the previous credential entry in the authentication.  An option to clear the credentials is being prepared to support a return to a default (non-configured/empty) state and is expected to be available in the coming weeks.

We will update this article when the ability to clear becomes available. 

Example SMTP Error

Cause 

With the release of the SMTP service connectivity for Microsoft O365 from the Management Console, more stringent error checking was added to the basic authentication configuration. 

Related Content 

If interested, Admins can still successfully connect to Microsoft 0365 SMTP with this error showing. More details on the new available 0Auth2 authentication can be found here: Qlik Cloud: Introducing OAuth2 authentication for ... - Qlik Community - 2444243

Internal Investigation ID

• QB-26792

Environment

• Qlik Cloud

[hanna_choi]

Dear. Katie_Davis

Is this problem solved?

I'm trying to set up SMTP from Qlik Cloud to Outlook, but I'm still experiencing the above problem.

Best Regard

Hanna.choi

[Katie_Davis]

Hi @hanna_choi , 

This should no longer be an issue.

I'd recommend following along our Product Documentation to configure your SMTP settings, and if you're still running into issues, please chat with Support!

Thanks,

Katie