Qlik Community Pages pages show 401 Unauthorized Access error

[ToniKautto]

The Qlik Download page or Qlik Ideation app do not show their expected content. The web page and browser console display error messages referring to HTTP 401 Unauthorized access, which may look similar to the below examples. 

• {"errors":[{"title":"State verification failed","detail":"State not valid, missing request forgery protection","code":"STATE-1","status":"401"}],"traceId":"{ID}"}
• VM624:1 GET https://download.us.qlikcloud.com/api/v1/users/me 401
• VM624:1 GET https://download.us.qlikcloud.com/api/v1/csrf-token?qlik-web-integration-id={ID} 401

Resolution

The Qlik Download page and Ideation App on Qlik Community require 3rd party cookies as part of the current web integration. The accessing browser must allow 3rd-party cookies while accessing the Qlik Downloads page in order for the page to render successfully. 

The browser does not have to completely allow 3rd party cookies, but can also just allow 3rd cookies for the *.qlik.com or community.qlik.com domain. 

The cookie settings are browser-specific, please consult browser help for more details. 

Cause

The Qlik Download page and Ideation App in Qlik Community are composed by an embedded object hosted in Qlik Cloud. This means cookies for the user session are associated with two different domains, community.qlik.com and qlikcloud.com. The browser refer to the parent page (community.qlik.com) as a 1st party cookie, while the embedded content from a different domain (qlikcloud.com) is referred to as a 3rd party cookie. 

3rd party cookies may be blocked in a browser as a mechanisms to block user tracking and advertisement. Browser incognito mode may also block 3rd party cookies by default as part of keeping the user more anonymous. 

Related Content

Clear, allow & manage cookies in Chrome 
Third-party cookies and Firefox tracking protection 
Microsoft Edge, browsing data, and privacy 
Clear cookies in Safari on Mac 

[Dana_Baldwin]

Thank you @DanCarvin !

[Ken_T]

this exact same error happens for the IDEAS iframe....
https://community.qlik.com/t5/Ideation/ct-p/qlik-product-insight

I am not sure if there is an article about this same error on that page. If so I have not found it.
could this article be edited to have it cover both?   I believe the workaround will be the same for both.

Note, some users work in an environment where the browser settings are LOCKED DOWN.... This error seems to not happen in EDGE browser but does happen and requires settings changes in CHROME browser, as a possible workaround for users to try

[Sonja_Bauernfeind]

Hello @Ken_T 

I've adjusted the article, thank you. As both host a Sense app, this makes well, sense!

All the best,
Sonja 

[shea]

I'm facing something like this. Does anyone know why I am getting this? 

[Sonja_Bauernfeind]

Hello @shea 

You are receiving this error when connecting to Sharepoint (this article is about getting a 401 error when accessing our download site and ideation page). 

401 means "lacks valid authentication credentials for the target resource". Please verify that you are using the correct credentials and authentication methods.

For documentation around connecting to Office 365 Sharepoint, see: Office 365 Sharepoint. Not that I have linked to the Qlik Cloud version of this documentation. 

If this does not help resolve the issue, please post in our Data Prep and Connectivity forums.

All the best,
Sonja 

[ScottVisscher]

I have the same problem