Qlik Enterprise Manager disconnects from Qlik Replicate and fails to monitor

[Steve_Nguyen]

Qlik Enterprise Manager (QEM) fails to monitor Qlik Replicate. 

The following issues can be observed:

• Disconnect of the Qlik Replicate Server 
• Message that the Qlik Replicate Server is not monitoring
• The underlying connection was closed
• Status changes from Monitored to Error to Monitored
• Server Connection Loss

Possible error messages:

• The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.
• Failed to get monitoring data for server: Replicate_server_name. Message:'The operation has timed out'
• Failed to get tasks from server 'Replicate_server_name' : The operation has timed out

Environment

• Qlik Enterprise Manager versions 2023.5, 2023.11, and 2024.5
• Qlik Replicate for both Windows and Linux

Resolution

This is a known issue and Qlik is actively working on a patch. Please review the release notes for QB-26321 and QB-27571 for updates. 

Cause

QB-26321 and QB-27571

Internal Investigation ID(s) 

QB-26321 and QB-27571

[Raviraj]

is there a fix identified for this issue. We are seeing this errors in our environment where replicate state changes from Monitored to ERROR and with in 10 secs changes back to Monitored. 

[Svyas]

@Steve_Nguyen : Are these false positive? 
Also if possible can you pls share link to QB-26321 and QB-27571 

[Sonja_Bauernfeind]

Hello @Svyas 

These issues are still under investigation and are therefore not yet listed in the Release Notes. If you need a more detailed update I recommend reaching out to Support (in chat, for example).

All the best,
Sonja