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Qlik Replicate tasks fail to start: Error ORA-12170: TNS:Connect timeout occurred

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Dineshan
Support

Qlik Replicate tasks fail to start: Error ORA-12170: TNS:Connect timeout occurred

Last Update:

Sep 20, 2023 3:46:40 AM

Updated By:

Sonja_Bauernfeind

Created date:

Sep 20, 2023 3:46:40 AM

After a Qlik Replicate task was stopped to update parameters, the task will not start. A new task referencing the same source fails to fetch its tables and errors out with the following:

SYS-E-HTTPFAIL, SYS-E-HTTPFAIL, Command get_owner_list failed when creating the stream component...
SYS,GENERAL_EXCEPTION,SYS-E-HTTPFAIL, Command get_owner_list failed when creating the stream component..,SYS,GENERAL_EXCEPTION,Command get_owner_list failed when creating the stream component.,Failed getting stream handle create_stream_handle failed Command create_stream_handle failed when preparing component. ORA-12170: TNS:Connect timeout occurred

 

Resolution

ORA-12170 is an Oracle connection error and is not caused by Qlik Replicate. Qlik Replicate will send a connection request through the Oracle client, which will establish a connection to the database based on the sqlnet.ora settings. ORA-12170: TNS:Connect timeout occurred indicates a timeout.

To resolve the error, update sqlnet.ora and increase the available timeouts.

  1. Navigate to (default location) C:\app\client\Administrator\product\12.1.0\client_1\network\admin
  2. Open sqlnet.ora
  3. Modify or add the below:

    SQLNET.INBOUND_CONNECT_TIMEOUT_LISTENER=360
    SQLNET.INBOUND_CONNECT_TIMEOUT=360
    SQLNET.RECV_TIMEOUT=160
    SQLNET.SEND_TIMEOUT=160
    BREAK_POLL_SKIP=10000
    DISABLE_OOB=on

  4. Stop and resume task task

 

Environment

Qlik Replicate  

Labels (1)
Comments
MoeE
Partner - Creator III

Hi,

We're experiencing this error while the task is running normally. Also, we don't see the filepath listed here on our system.

Regards,

Mohammed

Dana_Baldwin
Support

Hi @MoeE 

The exact path to the sqlnet.ora file can vary but it is always in the ..\network\admin folder on the Replicate server in the area where the Oracle client is installed. Your Oracle DBA should be able to help if you continue to have difficulty implementing the above solution.

Thanks,

Dana