Qlik Sense Desktop: Display scaling issue with scale set to more than 100%

[Nao_Baba]

After installing Qlik Sense Desktop February 2024/May 2024 or upgrading from a previous version, the display scaling no longer works as expected. 

Blank space is shown to the right and bottom of the Qlik Sense client:

Resolution

This issue is caused by QB-25016.

Fix Version

• Qlik Sense May 2024 Patch 3
• Qlik Sense November 2024 (IR)

Workaround

1. Close Qlik Sense Desktop
2. Right-click the Qlik Sense Desktop icon, and select Open file location
   
   

   

3. Open the QlikSenseBrowser directory
   

   
   

4. In the QlikSenseBrowser directory, find QlikSenseBrowser.exe 
5. Right-click QlikSenseBrowser.exe and open Properties
6. Go to the Compatibility tab
7. Click Change high DPI settings
8. Check Override high DPI scaling behavior
9. From the dropdown list, select System (Enhanced)
   
   
   

    

10. Apply the change, and open Qlik Sense Desktop

Cause

Product Defect ID: QB-25016

Environment

• Qlik Sense Desktop Feb 2024
• Qlik Sense Desktop May 2024

[Tony]

Please close this case. Problem is solved

Thank you very much!

Tony Ventura

[Felipeaviolin]

I have the February 2024 version, patch 03, and Edition

Windows 11 Pro
Version 23H2
Installed on 06/27/2023
OS Build 22631.3447
Experience Windows Feature Experience Pack 1000.22688.1000.0.

I performed the procedure as instructed, but without success. The problem persists.

Do you have any other suggestions I can try?

As a temporary solution, I am running it through a web browser at the address: http://localhost:4848/hub/my/work.

[Tony]

Hi Felipeaviolin,

I dealt with this issue back in March by following the steps shown above. I don't remember if I engaged with Qlik Support via chat or followed the instructions on my own. However, after following the instructions, my Qlik Sense Desktop viewing resolution returned to normal.

I'm not sure I can offer any additional helpful advice, other than if you're having resolution issues and the steps above are not working, then open a ticket with Qlik support.

I'm sorry I can't be more helpful.

Kindest regards,

Tony Ventura