Qlik Sense Mobile for Saas: How to collect logs (diagnostic files)

[Daniele_Purrone]

To troubleshoot issues with the Qlik Sense Mobile for SaaS client, it may be necessary to download the Qlik Sense Mobile log files. Additionally, diagnostic log files are available.

Please note: Enabling detailed diagnostics may impact the performance of the mobile app and will consume storage space on your device. We recommend enabling detailed diagnostics only when requested by Qlik Support, and disabling it after your information is collected and sent.

Environment:

• Qlik Sense Mobile for SaaS

Enabling Detailed Diagnostic logs

Note: Disable the diagnostic logs after troubleshooting has been concluded. 

1.  From Qlik Sense Mobile homepage, tap the Settings icon on the top right (inside the Hub, the icon is replaced by the user avatar, but it's still the place to go to) 
   
   
   
   
2. Slide the Detailed diagnostics button to enable debug level diagnostic logs.
   
   
   
   
   
   
   Note: Disable the diagnostic logs after troubleshooting has been concluded. 
   
   

Sending Diagnostic logs

1. After reproducing the issue,  go back to the settings and tap Send
   
   
   
   
   
   
2. An email gets generated, the zipped logs are attached
   
   
   
   
3. To send the logs to Support:

PREFERRED WAY: Send them to the email address of a person in your company who has access to Qlik's Support Portal, and have them attach the zip file to a case on the portal. This will produce quicker handling of the case.

Another way: have a support case created on the portal, append the case number to the subject field and send the email to the address provided in the email body. Do not use the email as a way of opening a case with Qlik Support: emails without a case number will be ignored.
 

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