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Signed license key SLK not updating the correct amount of licenses or attributes in the Management Console

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Sonja_Bauernfeind
Digital Support
Digital Support

Signed license key SLK not updating the correct amount of licenses or attributes in the Management Console

Last Update:

Feb 13, 2023 6:20:31 AM

Updated By:

Sonja_Bauernfeind

Created date:

Jun 17, 2021 4:55:19 AM

It can take up to 24 hours for a change in license attributes to be reflected. The update is automatic; no manual action is required.

If the 24-hour period has passed, review the below steps:

  1. Confirm that the license displays the correct amount for the specific attribute.
    1. Go to http://lef1.qliktech.com/manuallef/default.aspx   
    2. Copy the license number into the text field
    3. Check I'm not a robot
    4. Click Request LEF
  2. Confirm that the Signed License Key (SLK) is applied correctly and no other interruptions are occurring.
  3. Restart the services.
  4. If the correct amount is still not reflected in the Qlik Sense Management Console:
    1. Copy your current SLK to clipboard
    2. Delete a character in the SLK currently applied
    3. Click Apply, with the incorrect SLK entered. The attempt fails.
    4. Paste in the correct SLK 
    5. Click Apply

 

Environment:

Qlik Sense Enterprise on Windows 
QlikView 
Signed License Key

Related Content:

How often are Qlik licenses updated and refreshed? 

 

Labels (2)
Comments
DaniMarc
Partner - Contributor II
Partner - Contributor II

On item 4 letter b, which character should be deleted?

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @DaniMarc any character will do. the action is meant to invalidate the currently entered key.

Contributors
Version history
Last update:
‎2023-02-13 06:20 AM
Updated by: