You are a prospective customer and are looking to purchase a Qlik Cloud subscription.

• See How to purchase Qlik Sense SaaS digital subscription.
• If you are looking to manage an active subscription, see Managing Your Subscription in My Qlik.

You are a prospective customer, having never purchased Qlik licenses before and are interested in learning more about Qlik products and making a purchase:

• Go to Qlik.com to browse our available offerings and engage in our Live Chat if you have questions.
• Or contact Sales directly.

You are an existing Customer, having previously purchased a license directly from Qlik and wish to purchase additional licenses or CALs:

• Please contact your Account Manager. If you are unsure who the Account Manager is for your company, contact Support using Live Chat.

You are an existing Customer and purchased your licenses through a third party (not directly from Qlik) and wish to purchase additional licenses or CALs:

• Please contact your Responsible Partner from which you previously purchased licenses. If you are unsure who your Responsible Partner is, contact Support using Live Chat.

• Timeline
• Standard run vs third-party run
• Standard runs
• Third-party runs
• Possible third-party runs
• Transition of existing entitlements
• Starting Jan 30th (introduction of third-party runs, current packaging still applies)
• Starting April 2nd (switch to new packaging)
• FAQ

 

Timeline

The below timeline illustrates how the various stages of this packaging update will happen. In-between each stage should be sufficient time to analyze your usage and prepare for the enforcement.

• January 30th – Introduction of third-party runs
• April 2nd – New third-party packaging is available for purchase 
• May 1st – Enforcement
  • Third-party limits for seat-based licenses
  • Third-party overages for capacity licenses

Standard run vs third-party run

Standard runs

An automation run is considered a standard run if it only executes blocks from the following categories:

• All Qlik connectors (Qlik Cloud Services, Qlik Reporting, Qlik AutoML, Qlik …)
• Base blocks (excluding Call URL & Cloud Storage)
• Mail & Microsoft Outlook

Example:

 

Third-party runs

An automation run is considered a third-party run if it executes any blocks that are not in the standard connector categories.

As a rule of thumb, a standard run will execute one or more blocks from third-party connectors. Among others, third-party connectors are connectors like Slack, Amazon S3, Microsoft Excel, Call URL. A full overview of all automation connectors if available here.

Example:

Every run of this automation will execute the Send Message (Slack) block.
This will make every run a third-party run as the Slack connector is a third-party connector.
The “Contains third-party blocks” label indicates that the automation contains an active third-party block.

Possible third-party runs

For a run to be considered a third-party run, we only evaluate executed blocks. If the third-party blocks in the automation were not executed, the run will not count as a third-party run. A block not being executed could be caused by many factors like Condition blocks, Filter List blocks, deactivated third-party blocks, ...

This illustrates that an automation with a “Contains third-party blocks” label will not necessarily generate third-party runs on every run.

Example:

This automation will only execute the Send Message (Slack) block if the reload fails (from the Do Reload block). This means it will only generate third-party runs depending on the state of the Condition block.

Transition of existing entitlements

Starting Jan 30th (introduction of third-party runs, current packaging still applies)

1. Customers who are entitled to included runs will get these as third-party runs
2. Purchased runs will be converted to third-party runs
3. Renewals before the end of March will maintain the same included third-party runs until next renewal.

Starting April 2nd (switch to new packaging)

1. Every new purchase will be using the new packaging
2. Renewals will revert third-party runs to the edition included quantity of the new packaging + any purchase of third-party runs using the new packaging

FAQ

1. Will max concurrency be shared across run types?
Yes, both run types will count towards the same max concurrency.

2. Will usage of Qlik APIs through the Call URL block or other generic connectors count towards third-party runs?
Yes, when these blocks and connectors are used to make API requests to Qlik APIs, they will still count towards third-party runs. If you are missing blocks or functionality in a Qlik connector, please create an improvement request on our Ideation portal or support an existing request.

3. Will the new packaging have an included amount of third-party runs?
Yes, the new packaging will continue to provide some third-party runs for most editions of Qlik Cloud. More information on the editions and included amounts will be shared soon.

4. Why are some automations with third-party blocks missing the label "Contains third-party blocks"?
An automation will only receive the label when someone performs a manual run or saves it in the editor. We are planning a new update that will apply this label to all automations with active third-party blocks regardless of someone saving them or not.
Please note that regardless of this label being on an automation or not, automation runs will still be evaluated and receive a correct billable yes/no label.

Users can view all licenses by navigating between the Active and Expired tab.

1. Login to the legacy Support Portal by following this link or
   
   
   1. Login to Community (https://community.qlik.com) and click Support in the navigational ribbon
   2. Then click Licenses & Archived Cases 
   3. And choose View Licenses and Archived Cases to be redirected
      
      
      
      
2. On the Legacy Portal, click on View License Information or Archived Cases at the top of the page and select View My Licenses.
   
   
   
   
3. You will be redirected to the License List page or Legacy Cases list.
   
   Select Active (1) to view Active License.
   Select Expired (2) to view Expired Maintenance Licenses
   
   
   
   
   

1. If you would like to see a particular license, you can filter the list with the license key.
   
   

As a benefit of our Analytics Modernisation Program (AMP), a signed license key is issued as a unified license key. This enables the use of one license across Qlik Sense Enterprise on Windows and QlikView, granted the license has the required QlikView infrastructure attributes (QV_NODES for QVS, QDS_NODES for Publisher).

This allows for analyzer capacity to be shared across all systems using the same license.

Environment

QlikView 
Qlik Sense Enterprise on Windows 
With a Signed License Key (SLK) applied as a unified license across multiple environments 

Here is an example:

A QlikView server currently shows 18 minutes of consumption in the QlikView Management Console (Fig 1.) 

This can be accessed through: System (A) > Licenses (B) > Choose the License (C) > Professional and Analyzer access (D)

Fig 1

If a user accesses and consumes on a linked Qlik Sense Enterprise Server, the Qlik Sense Enterprise Management Console will show the up-to-date consumption. See Fig 2. Note the 24 minutes, an increase from the 18 we have seen in QlikView.

This can be accessed in the Qlik Sense Management Console > License Management > License usage summary

Fig 2

The usage on the server will be synchronized and shown on the other linked servers within approximately 10 minutes. See Fig 3 and note the 24 minutes, which matches the value in Qlik Sense.

Fig 3

For local consumption data, each server will store its own consumption and user information.   

For Qlik Sense Enterprise on Windows, the License Monitor app will show capacity consumption.

For the QlikView Server, the capacity consumption is shown and stored in the local session log file, with the CAL consumed being Analyzer Capacity, with a log entry like this:

RLS64 12.50.20200.0 20210412T132942.000+0200 20210412T133617.000+0200 C:/ProgramData/QlikTech/Documents/retail store performance.qvw 20190220T113522.000+0200 Socket closed by client 20210412T133601.000+0200 00:00:16 0.000000 10228 1303493 31 2 QTSEL\ghd 1718e2e6-5b1c-4b9e-87a9-d9200f55e37a Ajax QvWS 12.50.20200.0 browser.msie illa/5.0 (windows nt 10.0 On 4747 fe80::df3:cd38:b86f:50bd 58495 Analyzer Capacity 6 315dcfab-7448-4f4b-8209-ef34742b1abe

! Note: Do NOT modify the NPrinting Database for any reason using PG Admin postres query or any other execution tools as this will damage your NPrinting Deployment and prevent successful NPrinting Database backup and restore operations.

! Note: Do NOT restore an older version of an NPrinting Database to a New NPrinting server or restore a newer version of the NPrinting database to an older version of NPrinting Server.

Examples: 

• NP 21.0.0.0 to NP 21.0.0.0  This is OK
• NP 20.29.7.0 to NP 20.39.6.0 NOT OK  This will compromise your deployment of NPrinting
• NP 20.39.6.0 to NP 20.29.7.0 NOT OK  This will compromise your deployment of NPrinting

These rules apply to general releases and service releases: The point version of the NPrinting Database being restored must match the point version of NPrinting Server being restored to (see Backup and restore Qlik NPrinting).

• How to Identify an incorrectly/unnecessarily restored database: Identify NPrinting Server restored with incorrect NPrinting database version

! Note:  From NPrinting February 2020 and later versions, it is NOT necessary to enter a superuser database password

! Note: If you are making a backup for the Qlik Support team, please add the following NPrinting user information so that we can log onto the NPrinting Web Console following the local restore of the database (also ensure that NPrinting Authentication is enabled. Go to Admin > Settings > Authentication

This procedure is meant to backup and restore (partial backup and restore of these individual items is not possible*):

NP Web Console Items:

• NPrinting apps
• Tasks
• Connections
• Filters
• Schedules
• *Reports (can separately be exportable/importable however only and exclusively between identical versions of NPrinting. See Related Content section link below)
• Conditions and most settings applied to an existing system 

NP Backup zip File Contents (do NOT open and modify the contents of this file):

• A dump of the NPrinting database repository
• All files used by report templates
• All files related to reports published on the NewsStand
• All files related to On Demand reports
• The backup file size can be 'roughly' estimated by enumerating the size of the folder "c:\programdata\nprinting\apps"

Resolution:

NOTE:

• Do not unzip the backup file (np_backup.zip), simply copy it to

  c:\nprintingbackups​

Before Proceeding: Please log on as the NPrinting service account used to run the NPrinting Web Engine and Scheduler services before proceeding

• The video below makes no mention of the Qlik NPrinting License Service which was included on newer versions. It also needs to be stopped as documented below.
• If restoring to a different NPrinting server environment, see step 7 below for additional consideration not covered in the video below.

1. Stop only the following Qlik NPrinting services (do NOT stop any other services)

Open the Windows Service Manager (services.msc), and stop the following services (by right-clicking them, and then clicking Stop). This will ensure any manual or scheduled NPrinting Publish Tasks are not executed during the backup or restore process:

• Qlik NPrinting Engine Service (NOTE:  Stop all NP Engines connected to your NP server before proceeding)
• Qlik NPrinting Scheduler Service
• Qlik NPrinting WebEngine Service

2. Create a folder for the backup in:

C:\NPrintingBackups

3. Open Command prompt and change directory path

Do NOT modify any syntax or add any additional unnecessary spaces
Open the command prompt making sure to run cmd.exe as Administrator and change directory as follows:

cd C:\Program Files\NPrintingServer\Tools\Manager

4. Backup

Copy and paste the following backup syntax to the command prompt console. Replace superuserDBpassword with your password first used when installing NPrinting.

Qlik.Nprinting.Manager.exe backup -f C:\NPrintingBackups\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin" --pg-password YourSuperuserDBpasswordHere​

Qlik.Nprinting.Manager.exe backup -f C:\NPrintingBackups\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin"

Qlik.Nprinting.Manager.exe restore -f C:\NPrintingBackups\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin" --pg-password YourSuperuserDBpasswordHere​

Qlik.Nprinting.Manager.exe restore -f C:\NPrintingBackups\NP_Backup.zip -p "C:\Program Files\NPrintingServer\pgsql\bin"

File C:\Users\domainuser\AppData\Local\Temp\2\nprintingrestore_20201203082300\files\xxxxxxxxxxxxxxxxxxxxxxxxxxxx does not exist in the source backup package. 

• These are references to NPrinting Apps/Connections/Reports that once existed and have been subsequently deleted from the NPrinting Web Console.
• For example, A report/connection/NP App may have been deemed retired, then manually deleted by a user with appropriate NP role permissions since it no longer served any specific purpose.
  

6. Start all NPrinting server services that were stopped earlier.

Restoring to a Different Environment

! Note:  If re-installing on existing or restoring to a different NPrinting server environment, ensure that the destination NPrinting server license is enabled/activated before restoring the NP database.

If restoring to a different NPrinting server environment (same NP database version as the NP server version that you have restored to),

Note that once the restore to the Target/Destination server is complete you will need to update the following applicable settings in the NP Web Console on the Target/destination server that the NP database has been restored to:

NPrinting Engine:

• Sept 2019 and earlier NPrinting versions: Update the NP Engine in the Engine Manager via the NPrinting Web Console. Add the name of the new NP Engine Computer name here and disable or delete the original NP Engine entry.
• November 2019 and later versions, you will need to follow the Resend Certificate section of the following article New Engine Certificate Installation Process and Resolving NP Engine Offline in order to resend the NPrinting Engine certificates

NP Connections:

• QlikView NP Connection paths if local QVW or QVP connection paths have changed
• Sense connections: if the Sense IDs, Proxy address and NP Identity (NP service account used on the target NP server) has changed at the time of the NP database restore

Qlik Sense Certificates (if using NPrinting Qlik Sense connections)

• April 2019 and earlier NPrinting versions: you will need to re-import the Qlik Sense certificates to the new NPrinting server
• If June 2019 and later NPrinting versions: you may simply copy the previously exported client.pfx file to the following folder and Restart all NPrinting server services
  

  C:\Program Files\NPrintingServer\Settings\SenseCertificates​

  
  
  • How to Connect NPrinting to Single or Multiple Qlik Sense servers (NP June 2019 and later versions only)
• NPrinting May 2023 and Newer: If working exclusively with May 2023 and later NPrinting versions, use this certificates help page: https://help.qlik.com/en-US/nprinting/Content/NPrinting/DeployingQVNprinting/NPrinting-with-Sense.htm

Related Content:

Other helpful information about the NP Backup and Restore tool and process:

• NPrinting Manual Backups creates (the following is also true for the programmatic backups performed during the NPrinting Upgrade process)
  
  • a temp file and folder backup that uses up c:drive space
  • This temp backup folder is removed once the manual backup is completed
  • Note: The temp folder backup location cannot be modified
• NPrinting performs Three Automated Backups of the NPrinting Database during the upgrade process only. The c:\drive where NPrinting Server is installed must have sufficient space to allow the upgrade process to proceed without failure. The upgrade process creates:
  • a pre-upgrade backup of the NP database (pre-upgrade backup of the NP Database)
  • a post upgrade backup (upgraded version of the NP database).
  • a temp file and folder backup (which is removed once the upgrade is completed)

• The pre and post upgrade backup files can be found here: 

  C:\ProgramData\NPrinting​

  Note:The pre and post upgrade backup files are appended with the NP version number and backup date
• Backup and restore log history is found here: 

  C:\ProgramData\nprinting\logs\nprinting_manager.log​

• The automated NP backup contains the same file and folder structure as the manual NP backup process. (these files and folders must NOT be modified).
• The NP backup/restore tools and process cannot be used to backup and/or restore individual NPrinting reports.
• To 'Backup/Export' and or Restore/Import individual reports, please visit Moving reports between environments 

*NOTE:

• This article applies to Supported Versions of NPrinting only

• NPrinting Server: Disk space optimization
• Qlik NPrinting Upgrade Install from NPrinting 17.3.x or higher
• Exporting and installing Qlik Sense certificates 
• Backup and restore Qlik NPrinting
• Backing up the Qlik NPrinting audit trail
• Restoring Qlik NPrinting audit trail data from a backup
• Identify wrong NPrinting database version restored to NPrinting Server

Analyzer Capacity Licenses can be assigned automatically based on Analyzer Capacity License Rules. These rules can be set up to provide Analyzer Capacity to users, groups, or anonymous users.

This article covers what function the license type has, how to assign it, and how to track usage. 

Index:

• What is an Analyzer Capacity license?
• How to assign Analyzer Capacity Licenses
• Assigning Analyzer Capacity in Qlik Sense Enterprise SaaS:
• Create an Analyzer Capacity License Rule in Qlik Sense Client-Managed:
• How to monitor Analyzer Capacity usage
• Qlik Cloud
• Qlik Sense Enterprise on Windows Client Managed
• In QlikView
• How Qlik Sense Analyzer Capacity Works (video)
• Related Content
• Environment

What is an Analyzer Capacity license?

The Qlik Sense Analyzer Capacity license type is automatically assigned to users not assigned a Professional or Analyzer license and consumes time during an active session with the minimum session length set to 6 minutes.

Overview:

• An Analyzer Capacity license type would typically be used by users not assigned to any of the available named user types (Professional or Analyzer).
• The capabilities for the Analyzer Capacity license type are similar to the current Analyzer user type and supports the same features. 
• Analyzer Capacity is available for:
  • Qlik Cloud 
  • Qlik Sense Enterprise on Windows
  • QlikView.
• Analyzer Capacity works with Both Signed License Key and Signed License Definition.

Details:

• The minutes are based on a monthly subscription, which resets at 0:00 UTC time on the first day of the calendar month.
• Consumption is in 6-minute blocks. No consumption during idleness.
• Overage can be added to the subscription. See How to manage Overage for Analyzer Capacity.

How to assign Analyzer Capacity Licenses

Assigning Analyzer Capacity in Qlik Sense Enterprise SaaS:

No setup is required. If no Professional or Analyzer License was assigned, Analyzer Capacity is automatically allocated. 

See Enabling dynamic license assignment for details. 

Create an Analyzer Capacity License Rule in Qlik Sense Client-Managed:

1. Open the Qlik Sense Management Console
2. Go to Licenses Management
3. Open Analyzer Capacity Rules in the right-hand menu (See fig 1)
4. Click Create new 
   
   Fig 1
   
   
5. Provide details for your rule. In our example, we are enabling users in the group capacity to receive Analyzer Capacity Licenses. 
   
   Name: Name of your rule
   Description: Description of your rule
   Actions: Allow access 
   
   Populate the conditions accordingly. See Fig 2.
   
   Fig 2
   
   If you are looking to provide access for anonymous users, see How to allow Anonymous Hub access in Qlik Sense Enterprise on Windows.
   
   
6. Click Apply
7. All users in the defined group will now receive an Analyzer Capacity License. 
   
   
   

How to monitor Analyzer Capacity usage

Qlik Cloud

The Entitlement Analyzer for Qlik Cloud provides detailed usage data for Analyzer Capacity, but a tenant admin can gain an overview through the Management Console at any time:

1. Open the Qlik Cloud Management Console
2. Open the User allocation tab
3. Open the Overview tab
4. Review the current Analyzer capacity usage 
   
   
   
   

The Entitlement Analyzer is only available for Qlik Cloud.

Qlik Sense Enterprise on Windows Client Managed

The bundled License Monitoring app provides usage data for Analyzer Capacity, but an administrator can gain an overview through the Qlik Sense Management Console at any time:

1. Open the Qlik Sense Enterprise on Windows Management Console
2. Go to License Management
3. The License usage summary tab (a) lists the current Analyzer capacity usage (b)
   
   
   
   

In QlikView

1. Open the QlikView Management Console and go to System
2. Open the Licenses tab
3. Select License 
4. Switch to the Professional and Analyzer access tab.
5. The General tab lists the current Analyzer Capacity usage 
   
   

How Qlik Sense Analyzer Capacity Works (video)

Related Content

Analyzer capacity license and monitoring (Client Managed)
Qlik Licensing Service Reference Guide 
Assigning user allocation (Qlik Cloud)
Analyzer capacity license (Qlik Cloud)
Top 5 things to know about modern Qlik Licensing

Environment

QlikView 
Qlik Sense Enterprise on Windows 
Qlik Cloud 

If you need to resend a license email along with license installer links and the license key to a customer/user, follow the steps outlined below.

This guide will help you understand the process and the necessary details you need to provide.

Steps to Resend a License Email:

1. Gather Necessary Information:

   • New User Email ID: Ensure you have the email address of the person who needs the license email resent.
   • Product Name and Version: Identify the specific product name and version that need to be resent.
   • PO Number: Include the purchase order number associated with the license.
   • Existing Email ID: Provide the email address to which the license was originally sent.
   • License Type: Indicate if it is a test migration license or a definitive license.
   • Deployment Type: Specify if it is a cloud or on-premises license.
   • Description of Request: Provide a brief description of why you need to resend the license email.

2. Send an Email Request:

   • For users, send your request to customercare@qlik.com.

Email Template for Requesting to Resend a License Email

Use the following template to structure your email request:

Subject: Resend License Email Request

Dear Support Team,

I hope this email finds you well.

I am writing to request that a license email be resent. Below are the details:

• New User Email ID: [Insert User Email] (new user email ID to which the license email needs to be sent)
• Product Name and Version: [Insert Product Name and Version]
• PO Number: [Insert PO Number]
• Existing Email ID: [Insert Existing Email ID] (who it was already sent to)
• License Type: [Test Migration License or Definitive License]
• Deployment Type: [Cloud or On-Premises License]
• Description: [Provide a brief description of your request]

I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.

Best regards,

[Your Name]

Example of a Detailed Request

Subject: Resend License Email Request for Talend Data Integration

Dear Support Team,

I hope this email finds you well.

I am writing to request that the license email for Talend Data Integration be resent. Below are the details:

• New User Email ID: Sam@xyz.com
• Product Name and Version: Talend Data Integration Version 8.0
• PO Number: PO-23451
• Existing Email ID: original.recipient@xyz.com
• License Type: Test Migration License
• Deployment Type: Cloud License
• Description: Due to unforeseen circumstances, the original license email was not received. I would be grateful if you could assist me by resending it.

I would greatly appreciate your assistance in resending the license email. Thank you for your support and consideration.

Best regards,

Sam

Important Notes

• Ensure all details are accurate and complete before sending your request.
• Use the appropriate email address based on your user type (general user or Qlik partner).

Following these steps will help you effectively resend a license email to your customer.

If you have any further questions, feel free to reach out to the respective teams.

Introduction

As a Talend Test Migration License is generated for a period of 60 days (2 months) at a time, how to extend your Talend Test Migration License when it is expiring or already expired in Talend Studio/Talend Administration Center?

Resolution

Please create a new case in Qlik Customer Support Portal so that our Support can generate a new test migration license for you. As long as there is a current subscription of the account, a test migration license will be provided.

Please keep in mind that a Talend Test Migration License is valid for 60 days(2 months) a time.

If you are looking to obtain a Test Migration license, see How to Request and Utilize a Talend Test Migration License.

If you are looking for Qlik Support Case Portal, see How to contact Qlik Support 

Environments

Talend Studio 

Talend Administration Center 

Introduction

In the realm of software integration and data management, ensuring compatibility and functionality across different versions is crucial.

Talend, a leading provider of data integration and integrity solutions, offers a straightforward process for users to test migration from existing active licenses to newer versions.

This guide outlines how to request and effectively utilize a Talend Test Migration License, whether for cloud or on-premises deployments.

Understanding Talend Test Migration License

A Talend Test Migration License allows users to transition from their current active license to a newer version temporarily for testing purposes.

This enables organizations to assess the new features, functionalities, and compatibility with their existing systems before committing to a full migration.

Steps to Request a Talend Test Migration License

1. Gather Necessary Information

Before requesting a Talend test migration license, ensure you have the following details ready:

• New User Email ID: The email address where the test migration license will be sent.
• Existing Active License Version: The current version of Talend Data Integration or other products.
• Target Test Migration Version: Specify the exact version to which you intend to migrate for testing.
• Purchase Order (PO) Number: Include the PO number associated with your existing active license.
• Existing Email ID: The email address to which the original license was sent.
• Deployment Type: Specify if your deployment is on-premises or cloud-based.
• Description of Request: Briefly explain why you need the test migration license and the objectives of the migration.

2. Create a new case in Qlik Customer Support Portal

For Cloud Deployments

Please create a new case in Qlik Customer Support Portal with the following case template.

Case Subject: Request for Talend Test Migration License

Dear Support Team,

I hope this message finds you well.

I am writing to request a Talend test migration license for our cloud deployment. Below are the required details:

• New User Email ID: [Insert User Email]
• Existing Active License Version: [Insert Existing Active License Version]
• Target Test Migration Version: [Insert Target Test Migration Version]
• PO Number: [Insert PO Number]
• Existing Email ID: [Insert Existing Email ID]
• Deployment Type: Cloud License
• Description: [Briefly explain your request]

Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.

Best regards, [Your Name]

Example Request (Cloud)

Case Subject: Request for Talend Test Migration License (Cloud)

Dear Support Team,

I hope this message finds you well.

I am writing to request a Talend test migration license for our cloud deployment. Below are the required details:

• New User Email ID: example@domain.com
• Existing Active License Version: Talend Data Integration Version 7.3.1
• Target Test Migration Version: Talend Data Integration Version 8.0.1
• PO Number: PO-123456
• Existing Email ID: original.recipient@domain.com
• Deployment Type: Cloud License
• Description: Due to our project requirements, we need to test migration to the latest version of Talend Data Integration. Attached is a screenshot of the Talend Management Console (TMC) Subscription page, confirming our current cloud deployment.

Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.

Best regards,

John Doe

For On-Premises Deployments:

Please create a new case in Qlik Customer Support Portal with the following case template.

Case Subject: Request for Talend Test Migration License

Dear Support Team,

I hope this message finds you well.

I am writing to request a Talend test migration license for our on-premises deployment. Below are the required details:

• New User Email ID: [Insert User Email]
• Existing Active License Version: [Insert Existing Active License Version]
• Target Test Migration Version: [Insert Target Test Migration Version]
• PO Number: [Insert PO Number]
• Existing Email ID: [Insert Existing Email ID]
• Deployment Type: On-Premises License
• Description: [Briefly explain your request]

Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.

Best regards, [Your Name]

Example Request (On-Premises)

Case Subject: Request for Talend Test Migration License (On-Premises)

Dear Support Team,

I hope this message finds you well.

I am writing to request a Talend test migration license for our on-premises deployment. Below are the required details:

• New User Email ID: example@domain.com
• Existing Active License Version: Talend Data Integration Version 7.3.1
• Target Test Migration Version: Talend Data Integration Version 8.0.1
• PO Number: PO-123456
• Existing Email ID: original.recipient@domain.com
• Deployment Type: On-Premises License
• Description: Due to our project requirements, we need to test migration to the latest version of Talend Data Integration.

Your prompt assistance in providing this test migration license would be greatly appreciated. Thank you for your support and consideration.

Best regards, John Doe

Important Notes

• Ensure all details provided are accurate and complete before sending your request.
• Use the appropriate email address based on your user type (general user or Qlik partner).
• Test migration licenses are provided for migrating from an older active version to a newer version for testing purposes.
• The test migration license can be generated for a period of 60 days (2 months) at a time.
• For cloud license requests, include a screenshot of the Talend Management Console (TMC) Subscription page for verification.
• For further inquiries or assistance, please contact the respective support team.

Conclusion

Effectively utilizing a Talend test migration license is essential for organizations looking to evaluate new Talend software versions without disrupting existing operations.

By following the outlined steps and using the provided templates, users can streamline the process of requesting and deploying a test migration license tailored to their specific deployment needs.

If you are looking to extend a Test Migration License, see How to extend Talend Test Migration License 

If you are looking for Qlik Support Case Portal, see How to contact Qlik Support 

Environments

Talend Cloud 

Talend Studio

Talend Administration Center 

Customer is currently using an EOL (End of Life) Talend version and needs an extension as the license is about to expire. 

Resolution

Please contact your CSM/AE to create an internal request for the EOL license version that needs to be extended. CSM/AE will create an internal ticket (ServiceNow) for this request to be approved internally.

Due to End of Life (“EOL”) Software or Cloud Service Client is not available for sales or support by Talend and does not receive Monthly Releases or Patches, Talend does not guarantee the correction for Third Party software on EOL Software.

At Talend’s discretion, Talend Customer Service may provide support assistance for EOL Software or Cloud Service Client at an agreed upon fee.

Related Content

Talend Products lifecycle 

Environment

#Talend License 7.3 and prior

After license renewal, prior Talend license versions still shows as expiring in a few days. End Date on Prior license versions does not match subscription end date in Subscription page in Talend Cloud. Customer is still using this license version in their local Talend Cloud Studio.

Resolution

Please reach out to the assigned CSM/AE on the account and inform them on the need to still use this license version. Afterwards, they will submit an internal request (ServiceNow) for this to be active if accepted internally.

Related Content 

Supported version: https://help.talend.com/en-US/customer-support-statements/Cloud/product-end-of-life-planning

Environment

• Talend versions prior to 8.0

After Talend Cloud License Renewal, Talend 7.3 and earlier license versions is active in Talend Cloud subscription page, but the license still shows as expired when signing into Talend Studio 7.3 or prior versions.

Resolution

1. Close Talend Studio.
2. Delete the existing license file in the Talend Studio directory.
3. Open Talend Studio and refetch the license using your credentials.

You can use your login username and password or username & personal access token to fetch the license in Talend Studio. Please select the correct Server URL based on your region (AWS-region or Azure).

Cause 

Old license file before the renewal is still located in the Talend Studio directory. Possible corruption of the license file due to size of file.

Related Content

https://help.talend.com/en-US/studio-user-guide/7.3/launching-talend-studio?ver=5

Environment

• Talend Studio 7.3 & prior

After the Qlik GeoAnalytics installation, an activation of the product is required. During the use of the Qlik GeoAnalytics License Activation Tool you might see the error message:

Could not communicate with the license server. Check your internet connection.

Environment

• GeoAnalytics all versions prior November 2020

Resolution

The best way to resolve the issue is to install a version post November 2020. Until the upgrade here is a workaround:

Create a file called GeoAnalyticsLicenseTool.exe.config in the same folder as the license tool executable, C:\Program Files (x86)\QlikView\GeoAnalyticsLicenseTool .

Paste this inside:

<?xml version="1.0" encoding="utf-8"?> 

 <configuration> 
    <runtime>       
        <AppContextSwitchOverrides value="Switch.System.Net.DontEnableSystemDefaultTlsVersions=false"/> 
     </runtime>
 </configuration>

Cause 

The LEF license servers have been moved to another location and are now using TLS 1.2 as a default.

In rare instances, deleted users may keep a license assigned to them.

Environment

Qlik Cloud 

Resolution

To deallocate the license from a Qlik Cloud Analytics user, import and run the attached automation.

Qlik Sense Business users will need to use Qlik-cli instead. See Qlik Cloud: Delete license allocation with Qlik-CLI.

Related Content

Unable to remove or de-allocate user license, the license is reassigned to the user 

Qlik Product licenses synchronize with the license servers at different intervals depending on the product and license activation. Obtaining new license information tells the product what features are enabled, while user assignments synchronizes user assignments across multiple sites. 

Content:

• How frequently does Qlik Sense Enterprise on Windows update its license information?
• How frequently does Qlik Cloud update its license information?
• How frequently does QlikView update its license information?

How frequently does Qlik Sense Enterprise on Windows update its license information?

If Qlik Sense Enterprise on Windows was licensed using a Signed License Key, it will retrieve its License Definition File:

• on initial activation
• every 24 hours

User assignments will be synchronized every 10 minutes.

This means a new feature enabled on your license may take up to 24 hours to unlock, while users will synchronize across multiple sites within approximately 10 minutes but no longer than 20.

If Qlik Sense Enterprise on Windows was licensed using the legacy LEF file, it will retrieve an update from the LEF server:

• on initial activation
• on a manual refresh
• every time the services restart (Repository Service)
• every 24 hours after the last refresh (such as Service or Server restart)

Users are not synchronized.

How frequently does Qlik Cloud update its license information?

Qlik Cloud has changes pushed from the license backend to the tenant immediately. Users are synchronized between tenants and on premise sites at a 10 minute interval.

This means a new feature enabled on your license will unlock immediately, while users will synchronize across multiple sites within approximately 10 minutes but no longer than 20.

How frequently does QlikView update its license information?

If QlikView was licensed using a Signed License Key, it will retrieve its License Definition File:

• on initial activation
• every 24 hours

User assignments will be synchronized every 10 minutes.

This means a new feature enabled on your license may take up to 24 hours to unlock, while users will synchronize across multiple sites within approximately 10 minutes but no longer than 20.

If QlikView was licensed using the legacy LEF file, it will retrieve an update from the LEF server:

• every 30 days. The setting DaysToNextLicenseCheck in the settings.ini file is by default set to 30. This can be modified.
• on initial activation (when a local LEF is not presented)
• on manual refresh
• if the LEF is faulty, e.g. checksum error, product level error, expired timelimit etc

Users are not syncronised.

The QlikView Local Client will attempt to contact the Qlik LEF server based on DaysToNextLicenseCheck in the settings.ini This is by default set to 30. This can be modified.

 The above "Every 30 days" does not apply to the Publisher. Publisher license needs to be updated manually.

Environment:

Qlik Sense Enterprise on Windows 
Qlik Cloud 
Qlik Sense Business 
QlikView 

The instructions apply to obtaining your control number and LEF. Signed License Keys (SLK) are sent by email and need to be requested from Qlik Support.

1. Login to the Qlik Community and click Support.
   
             *If you do not have a Qlik account (username and password) please see the article How to Register for a Qlik Account
   
   
2. Click View Licenses and Archived Cases 
   
   
   
   
3. Click License Information
   
   
   
   
4. Choose the appropriate license/s.
   
   
5. Click Request Control Number" or "Download LEF"
   
   For LEF downloads note that Pop-Up should be enabled on your browser to allow the above page to be shown.
   
   
   
   Clicking Download LEF provides the LEF immediately. 
   Request Control Number triggers an email that will arrive in a few minutes.  

Transcript

This video will demonstrate how to view a license Enabler File or LEF and Control Number.

If you are looking for a Signed License Key,
this has been sent via email.
If you can’t find your Signed License Key, contact Support.
 
First visit Qliksupport.force.com/QS_Logininfo and login with your QlikID email address and password.

Click on License Information at the top of the page
and verify the account.

You will be shown a list of Active and Expired Licenses.

You can use the filter to search for a specific license.
Click the checkbox next to the license.
Then click on Request Control Number" or "Download LEF"

Clicking Download LEF provides the LEF immediately. 
Make sure that no pop up blockers are enabled that prevent the pop up from showing.

Request Control Number triggers an email that will arrive in a few minutes.  

I hope this helped.

If you'd like more information

Take advantage of the expertise of peers, product experts, Community MVPs and technical support engineers
by asking a question in a Qlik Product Forum.

Hiding in plain sight is perhaps the most powerful feature on the Community:
the Search tool.
This engine allows you to search Qlik Knowledge Base Articles,
Or across the Qlik Community,
Help dot Qlik dot com, Qlik Gallery,
multiple Qlik YouTube channels and more, all from one place.

There’s also the Support space.
We recommend you subscribe to the Support Updates Blog,
And learn directly from Qlik experts via a Support webinar, like Techspert Talks or Q&A with Qlik.

Nialed it.