Support Non Disclosure

[Haydée_Bernal]

There is no need to sign any additional NDA statements when dealing with Support. Please see below 3 relevant policies that can be referred to if and when customers ask for specific NDA's before engaging with support.

1. Employment contracts: All employees (including Support) have signed employment contracts with confidentiality clauses in them.  Confidentiality clauses are the same as NDAs for this purpose.
2. Contract with the customer: The customer contract will say that any information passed from Qlik to the customer (and vice-versa) if it is confidential data, will be treated by the other party as confidential.
3. Qlik Handling of 3rd Party Data Policy: This policy reminds employees that customer data is confidential and summarizes the procedures to keep it confidential and safe (e.g. data retention rules).
    

[RajaDumpa]

Where are the data retention rules and methods to encrypt them ? Is there a document showing how long the log data we provide to Qlik support is retained and in what format etc. and when does the data completely gets removed from your system.

[Sonja_Bauernfeind]

Hello @RajaDumpa 

Support follows our company-wide privacy policy, which you can review here: Legal Agreements. You can find this referenced in the Support Policies (point 7.8) in Product Terms.  

I hope this helps!

All the best,
Sonja