Tabular Reporting: There was an error downloading the report or the chart does not exist or it is not available

Frank_S · Jun 9, 2025 2:47:21 AM

The following two errors may occur with a Tabular Reporting report or task:

Downloading a Tabular Reporting On-Demand report fails with:

There was an error downloading the report
Report task fails with:

Error in reporting service dependency
Error code: SHA-10000

Troubleshooting

On Demand:

Enable web developer tools and start recording a HAR file
Attempt to download the report again
Open the HAR file in a text editor
Search for Chart not found
[{\"error\":{\"code\":404,\"message\":\"chart not found\"},\"exportErrors\":[{\"code\":\"REP-404002\",\"detail\":\"the chart does not exist or it is not available\",\"meta\":{\"appErrors\":[{\"appId\":\"c09eab27-2fca-49ff-8fae-7acf286c1f8b\",\"method\":\"GetObject\",\"parameters\":{\"chartID\":\"KpEJwyY\"}}]}
In this case chart ID KpEJwyY is not found when attempting to download the report

Task report:

View task report history: Viewing execution history for report tasks | Qlik Cloud Help
Check the following error (or similar)

Error in reporting service dependency - and or - the chart does not exist or it is not available
Error code: SHA-10000

Resolution

This chart object exists, but it is currently within a private sheet.

For tabular reporting to be able to use a chart, the chart must be on a public sheet.

Locate the private sheet
Right-click on the private sheet
Click Make Public

If the object is already in a public sheet, Tabular Reporting may not recognize the Qlik Sense theme used. To resolve this, change the currently used Qlik Sense Theme to, for example, the Horizon or Sense Classic theme and try again.

Cause

Charts used in Tabular Reporting must be available in a public Qlik Sense app sheet.
In rare cases, Tabular Reporting might not recognize the Sense theme used with the App

Tabular Reporting: There was an error downloading the report or the chart does not exist or it is not available