Tasks in the Qlik Sense Management Console don't update to show the correct status after an upgrade

[Sonja_Bauernfeind]

Executing tasks or modifying tasks (changing owner, renaming an app) in the Qlik Sense Management Console and refreshing the page does not update the correct task status. Issue affects Content Admin and Deployment Admin roles.

The behaviour began after an upgrade of Qlik Sense Enterprise on Windows. 

Fix version:

This issue can be mitigated beginning with August 2021 by enabling the QMCCachingSupport Security Rule.

Solution for August 2023 and above:

Enable QmcTaskTableCacheDisabled.

To do so:

1. Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
2. Locate and open the capabilities.json
3. Modify or add the QmcTaskTableCacheDisabled flag for these values to true
   
   {"contentHash":"CONTENTHASHHERE","originalClassName":"FeatureToggle","flag":"QmcTaskTableCacheDisabled","enabled":true}
   
   Where CONTENTHASHHERE matches the number in all other features listed in the capabilities.json.
   
   Example:
   
   
   
   This will disable the caching on the tasks table only, leaving the overall QMC Cache intact to gain performance. If you had previously set QmcCacheEnabled, QmcDirtyChecking, QmcExtendedCaching to false, please set it to true again.
   
   
4. Restart the Qlik Sense services

Workaround for earlier versions:

Upgrade to the latest Service Release and disable the caching functionality: 

To do so:

1. Navigate to C:\Program Files\Qlik\Sense\CapabilityService\
2. Locate and open the capabilities.json
3. Modify the flag for these values to false
   • QmcCacheEnabled
   • QmcDirtyChecking
   • QmcExtendedCaching
4. Restart the Qlik Sense services
   
   

NOTE: Make sure to use lower case when setting values to true or false as capabilities.json file is case sensitive.

Should the issue persist after applying the workaround/fix, contact Qlik Support.

Internal Investigation ID(s): 

QB-2096
QB-5168
QB-7655
QB-17238

Environment

Qlik Sense Enterprise on Windows 

[Sonja_Bauernfeind]

Hello @CarlosCaceres 

We were unable to reproduce this internally, though I have updated the article to clarify the solution in case the issue was with how the value was added.

All the best,
Sonja 

[Giovanni_Civardi]

We got this error in Feb 2024

Thank you.

[Sonja_Bauernfeind]

Hello @Giovanni_Civardi 

Please clarify what actions have been taken before you received this error. Have you made any changes to the configuration files? Upgraded?

More information is needed for me to be able to assist you or to know in what direction to point you.

All the best,
Sonja 

[Giovanni_Civardi]

We upgrade from Feb 2023 to Feb 2024.

After that we set QmcTaskTableCacheDisabled flag for these values to true and restarted services.

{"contentHash":"OURHASHHERE","originalClassName":"FeatureToggle","flag":"QmcTaskTableCacheDisabled","enabled":true} 

Thank you.

[anily86]

@Sonja_Bauernfeind 

I have upgraded from November 2022 to November 2023 patch 5.

Still my QMC tasks status showing as failed after doing the below as suggested above.

1. Enabling the QMCCachingSupport Security Rule.

2. I have the below flags values as true

QmcCacheEnabled

QmcDirtyChecking

QmcExtendedCaching

QmcTaskTableCacheDisabled flag for these values to true. 

Then Restarted the Qlik Sense services

Any suggestion or fix is done for this.

Response is much appreciated

[anily86]

@Sonja_Bauernfeind 

I have upgraded from November 2022 to November 2023 patch 5.

Still my QMC tasks status showing as failed thought the script log was successful even though after doing the below as suggested above.

1. Enabling the QMCCachingSupport Security Rule.

2. I have the below flags values as true

QmcCacheEnabled

QmcDirtyChecking

QmcExtendedCaching

QmcTaskTableCacheDisabled flag for these values to true. 

Then Restarted the Qlik Sense services

Any suggestion or fix is done for this.

Response is much appreciated

[steeefan]

Hi @Sonja_Bauernfeind,

In this manual, you simply write "Restart the Qlik Sense services". It would be surprising if somehow all services were to read this specific JSON file and a flag triggering settings in the QMC.

Would you able to name the exact service that requires a reboot?

Take care
-Stefan

[krmvacar]

Hi @Sonja_Bauernfeind ,

I upgraded the Qliksense version from February 2023 to May 2024 and I am encountering the following problem.I have a single node.

Then I went the way you said and opened the file.But I couldn't find it in the "Qmc Task Table Cache Disabled" . What should I do?

Thank you so much

[steeefan]

@krmvacar, see this step in the manual:

Modify or add the QmcTaskTableCacheDisabled flag for these values to true

{"contentHash":"CONTENTHASHHERE","originalClassName":"FeatureToggle","flag":"QmcTaskTableCacheDisabled","enabled":true}

If the entry does not exist, you can simply add it.

[krmvacar]

Hi @steeefan ,

Thank you for the answer. I added it to the last part and then I restarted the server and the same problem persists.

How should I proceed?