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Alberto-SDH
Partner - Contributor
Partner - Contributor

Connector error: The computed authentication tag did not match the input authentication tag. (DirectAccess-4021)

Hi all,

recently Qlik data gateway (ver. 1.6.2)  starts return the following error:

Connector error: The computed authentication tag did not match the input authentication tag. (DirectAccess-4021)

and Im not able to find information on this specific issue.

We know that 1.6.2 is not the latest version and we already planned the gateway update at the end of May.

Are there someone that faced the same error and find a fix\workaround?

Could be the issue connected with the Data Gateway version?

Thank you in advance.

Labels (1)
  • SaaS

2 Replies
NadiaB
Support
Support

Hi @Alberto-SDH 

Definitely the fist step to upgrade to the most recent version.

Other things to look at perhaps any patters ?

Dos it occur all the time or only during specific periods of times ?

Does it happen for multiple apps or only one app?

Is it specific to apps that use specific data source ?

Do apps fail in specific section of the script or is also random?

Hope it helps !

Don't forget to mark as "Solution Accepted" the comment that resolves the question/issue. #ngm
Ken_T
Specialist
Specialist

we are seeing this error this week as well. we are on the highest current version of data gateway. so far we have not found the cause