Reload license Monitor and Reload operations monitor tasks Failed

[mehdibenayed]

This is the log file of Reload License Monitor :
20230815T120034.791+0300 0698 connect to monitor_apps_REST_license_user
20230815T120034.791+0300 0699
20230815T120034.791+0300 0700 user_map:
20230815T120034.791+0300 0701 Mapping LOAD
20230815T120034.791+0300 0702 [__FK_user]&'user' as key,
20230815T120034.791+0300 0703 LOWER(userDirectory & '\' & userId) as UserId
20230815T120034.792+0300 0705 SQL SELECT
20230815T120034.792+0300 0706 (SELECT
20230815T120034.792+0300 0707 "id",
20230815T120034.792+0300 0708 "userId",
20230815T120034.792+0300 0709 "userDirectory",
20230815T120034.792+0300 0710 "__FK_user"
20230815T120034.792+0300 0711 FROM "user" FK "__FK_user")
20230815T120034.792+0300 0712 FROM JSON (wrap on) "root" PK "__KEY_root"
20230815T120035.060+0300 2 fields found: key, UserId,
20230815T120035.065+0300
20230815T120035.065+0300 HTTP protocol error 401 (Unauthorized):
20230815T120035.065+0300
20230815T120035.065+0300 Requested resource requires authentication.
20230815T120035.066+0300 Error: HTTP protocol error 401 (Unauthorized):
20230815T120035.066+0300
20230815T120035.066+0300 Requested resource requires authentication.
20230815T120035.066+0300 HTTP protocol error 401 (Unauthorized):
20230815T120035.066+0300
20230815T120035.066+0300 Requested resource requires authentication.
20230815T120035.105+0300 Execution Failed
20230815T120035.120+0300 Execution finished.

how can i solve this problem cause i can't validate my project with client cause he want all tasks work correctly.

thanks

[Albert_Candelario]

Hello @mehdibenayed,

Thanks for posting.

Kindly start by checking:

https://community.qlik.com/t5/Official-Support-Articles/Reload-of-the-Operations-Monitor-app-or-othe...
https://community.qlik.com/t5/Official-Support-Articles/HTTP-protocol-error-401-Monitoring-Apps-or-o...

https://community.qlik.com/t5/Official-Support-Articles/License-and-operation-monitoring-apps-error-...

Cheers,

Albert