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License and operation monitoring apps error 401 Unauthorized

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Zareh_T
Support
Support

License and operation monitoring apps error 401 Unauthorized

Monitoring App reload fails with:

Error message: Error: QVX_UNEXPECTED_END_OF_DATA: HTTP protocol error 401 (Unauthorized): Requested resource requires authentication.

The error happens when the Qlik Sense services account does not match the account used in the reload task.

 

Resolution:



The data connections must be updated accordingly with the Qlik Service User ID and Password.

  • Open the Qlik Sense Management Console
  • Navigate to Data Connections 
  • Locate monitor_apps_REST_ data connection
  • Click Edit
  • Enter the correct User ID and Password (as seen in Fig 1)
  • Save the changes.

 

Fig 1Fig 1



 
 

Labels (1)
Comments
SwapneelGolapkar
Contributor II
Contributor II

Hi @Zareh_T , @Sonja_Bauernfeind 

We did this setting still facing the same error.

Can you please help us on this ?

 

Thanks,

Swapneel

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @SwapneelGolapkar 

I recommend posting your query directly in our Qlik Sense Management forum to make use of the wider reach of our community and our active support engineers. When posting, include the symptoms of your issue, any error messages that you have seen, and what troubleshooting steps you've already taken. Feel free to refer back to this article as an example of what you tried.

All the best,
Sonja

SwapneelGolapkar
Contributor II
Contributor II

Thanks @Sonja_Bauernfeind  for your inputs.

Appreciate your timely feedback and turnaround.

I will follow the above mentioned.

 

Currently our issues has been resolved, and the cause for it was to re-enter authentication credentials in the authorisation section.

 

Thanks for your help.

 

Best Regards,

Swapneel

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @SwapneelGolapkar 

I am glad to hear this was resolved! And thank you for letting us know what resolved the issue.

All the best,
Sonja 

Version history
Last update:
‎2020-10-13 04:07 AM
Updated by:
Contributors