Hi and welcome to Qlik Fix! This video explains where to find the reload script logs depending on where the reload was triggered. When the app reload is triggered via the Hub from the Qlik Sense Data load editor (DLE), reload logs are placed on the server running the Qlik Sense Engine that is currently in use by the client. This means that in a multi-node environment, each RIM node with an Engine service used by the specific Virtual Proxy needs to be checked for the new reload script log file. One common way to know before hand which RIM node Engine service has been used is to use the function computername(), as seen in this example with a Text object. It outputs the hostname of the server hosting the Engine service that is currently being used by the client. In this case qlikserver2 is in use. We see here the reload task was saved in this location on qlikserver2 itself. The log file name will contain the App ID as reference. Note that unlike some other logs, script logs generated via the Hub do not get archived in the Share persistence location. The share persistence storage location is used to store the reload script logs for reloads triggered by Tasks. This includes tasks triggered manually, or by being scheduled. These script logs get archived in the Share as soon as the reload task is concluded. In order to check the share location see Service cluster in QMC, under Archived logs root folder. In that share location we see the log file created by the last reload task under the folder created for that RIM node, under the Script sub-folder. Here the App ID is also used in the file naming convention for reference. Note that by default only 4 script log files per App will be kept by Qlik Sense in the ArchivedLogs location. The RIM node's host name can be retrieved at the same place that the most recent reload log can be retrieved via QMC. Under the Status column when clicking on the Information icon the host name will be at the top, and the most recent log file can be downloaded by clicking on the "Download script log" button. If you’d like more information, Take advantage of the expertise of peers, product experts, and technical support engineers by asking a question in a Qlik Product Forum on Qlik Community. Or check out the Support Programs space. Here you can search for answers in the Support Knowledge Base, Learn directly from Qlik experts via a Support webinar, like Techspert Thursdays. And don’t forget to subscribe to the Support Updates Blog. Thanks for watching. Nailed it!
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