Cache Not Updating, on demand report not generating

[Anonymous]

I have an on-demand report that suddenly stopped executing.. Its showing in queue indefinitely.

This seems to be an issue with this specific report only. All other reports seem to be running fine.

I tried restarting all the services in the right order but that seems not to be working.

I tried updating the cache for this connection but even that is showing as Generating forever. The Connection is ok.

We are on version 17.3.

Amy suggestions would be appreciated.

[Ruggero_Piccoli]

Hi,

17.3 is very very old so the first step is to upgrade to latest version September 2018 and try again. From 17.3 we solved a lot of bug some also related with connections so before o deeply investigate you must test with a version with all those bugs solved.

Best Regards,

Ruggero

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[Anonymous]

Dear Ruggero,

Thanks for the suggestion.

Will try to upgrade to a newer version.

Best Regards,

Nigel