Connection Errors

[FrankC]

We are trying to spin up a QA site connecting to the same production server (wanted to test the newer version of Nprinting).

Here are the errors we are getting

[Lech_Miszkiewicz · Accepted solution]

Hi. From official help document which steps have you followed to setup environment and meet all criteria + troubleshoot this error?

https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Introduction/Introduction.htm

Before we can suggest anything we need to know which ones you have already tried since those kind of errors are already documented:

https://help.qlik.com/en-US/nprinting/May2022/Content/NPrinting/Troubleshooting/Verify-connection-to...

Go through documentation and ensure you have all steps done regarding

• supported configuration - keep in mind versions of Qlik Sense and NPrinting 
• ports/firewall
• certificates
• service account roles and groups

Once we know what you have tried we will be able to see what else we can suggest

cheers

[FrankC · Accepted solution]

My issue was the both the server and engine account were not assigned the role for rootadmin