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Hi,
I have upgraded NPrinting from version 17.2.2 to 17.3 and now I got the following message when trying to generate metadata:
"Error - Request has been purged due to connection errors"
I'm not using Qlik Sense and the nprinting_engine.log shows just this:
"Qlik.NPrinting.Engine.Consumer.EngineConsumer 20170220T094636.835+00:00 ERROR XXXXASS000111 0 0 0 0 0 0 0 0 Error while trying to add a resolver for connection navigator=qlikview;documentpath="D:\NPrinting\FA\FA.qvw". ERROR: An exception was thrown while invoking the constructor 'Void .ctor(Engine.Navigator.QlikView.QlikViewConnectionString, Engine.Navigator.QlikView.IQlikViewPool)' on type 'QlikViewContentNavigator'. ---> QlikView is not able to open the document D:\NPrinting\Financial Analyses\App\Financial Analyses NP.qvw (See inner exception for details.) Inner exception: System.InvalidOperationException: QlikView is not able to open the document D:\NPrinting\FA\FA.qvw↵↓ at Engine.Navigator.QlikView.QV11.QlikViewDocument.OpenDoc(QlikViewConnectionString connectionString) in c:\Jws\workspace\NP-REL-17.3.0.0-BR-01-build\server\NPrinting\src\Engine.Navigator.QlikView\QVx\QlikViewDocument.cs:line 865 ..."
I have read some possible solutions but didn't found an a clear answer for this.
Can anyone help we? The previous version was working fine, except a few bugs that this new version should solve it.
Thanks!
Jorge
Hi Jorge,
To troubleshoot this I would start without involving NPrinting initially:
* Log into the machine where the NPrinting engine service is running as the account used to run the NPrinting Engine Service
* Open your Run window
* Enter D:\NPrinting\FA\FA.qvw and click OK
* Does the dashboard open in QlikView Desktop?
* Is QlikView Desktop licensed or does it show up as Personal Edition?
If that is all fine I would:
* stop all NPrinting services
* rename the logs folder (Logs are stored in the %ProgramData%\Nprinting\Logs folder)
* Start the services
* wait for the engine to come Online
* Regenerate the metadata
* Open a support ticket (providing the fresh set of logs) if still unsuccessful.
HTH - Daniel.
Hi Jorge,
To troubleshoot this I would start without involving NPrinting initially:
* Log into the machine where the NPrinting engine service is running as the account used to run the NPrinting Engine Service
* Open your Run window
* Enter D:\NPrinting\FA\FA.qvw and click OK
* Does the dashboard open in QlikView Desktop?
* Is QlikView Desktop licensed or does it show up as Personal Edition?
If that is all fine I would:
* stop all NPrinting services
* rename the logs folder (Logs are stored in the %ProgramData%\Nprinting\Logs folder)
* Start the services
* wait for the engine to come Online
* Regenerate the metadata
* Open a support ticket (providing the fresh set of logs) if still unsuccessful.
HTH - Daniel.
Thank you Daniel!
Don't know why, but in the upgrade process it was created .\local_srvqlikview user for the services and that's why it was not working. It was working fine in the 17.2.2
I have changed the user for the service, restarted and now it works ok.
Thanks again for the great support!
Best regards,
Jorge Paulino