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gs_victa_nl
Partner - Creator
Partner - Creator

Interface not supported on NPrinting May 2022 SR4 Designer with Excel

After an update from Office we received strange behaviour with our NPrinting Designer. Office version is: 

gs_victa_nl_1-1680688340239.png

Below is the problem that I get when I open the NPrinting Designer. 

gs_victa_nl_0-1680688246665.png

NPrinting Server version is May 2022 SR3, Designer is May 2022 SR4. (Should not be a problem)

I have tried the suggestion here: https://community.qlik.com/t5/Qlik-NPrinting/Nprinting-Designer-can-t-find-a-supported-reporting-tem...

And I also changed the compatiblity on NPrintingDesigner.exe. Nothing seems to work. Anyone an idea why NPrinting does not work??

Qlik NPrinting  #Error

 

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10 Replies
gs_victa_nl
Partner - Creator
Partner - Creator
Author

@Lech_Miszkiewicz Second customer has Office Version 2302 (Build 16130.20306 Click-to-Run).

My colleague has received an answer regarding this problem from Qlik Support stating: 
I checked with team and please follow the below suggestion: 

1. Uninstall MS office 
2. Uninstall NPrinting 
3. Reinstall MS office (and ensure it is fully licensed) 
4. Reinstall NPrinting. 

Sometimes with older versions of deprecated Microsoft Office products such as office 2010, the dlls are not installed correctly, become corrupted or just lost. 
https://support.microsoft.com/en-us/office/end-of-support-for-office-2010-3a3e45de-51ac-4944-b2ba-c2...

You may also suggest upgrading MS office supported version but ensure that Office is fully installed locally as web based versions of MS office are not supported. 

Finally make sure they are setting their computer to 100 percent zoom setting ( and all attached monitors ) restart and retest. 
https://community.qlik.com/t5/Knowledge/NPrinting-Designer-does-not-open-preview-Fails-or-other-temp...

https://community.qlik.com/t5/Knowledge/NPrinting-Designer-preview-fails-or-other-template-editor-is...

https://community.qlik.com/t5/Knowledge/NPrinting-Designer-cannot-find-a-supported-template-editor-W...

Will this work?