MIS Email from Nprinting randomly not getting sent sometimes to the same user

[harshrajsanghvi]

Hi,

We are facing a peculiar issue where a MIS report email triggered daily through Nprnting reaches users sometimes and it fails at times for the same user. This happens randomly. 

The error message in the log is - 

Failed to send email for user 'XXXX XXXX' {8d29394a-d7f7-4c29-9e5d-cfdc4c9eec03}. ERROR: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 52.220.95.193:587

Following versions are leveraged -

Qliksense Feb 23 Patch 4
Nprinting May 22 SR4

[Lech_Miszkiewicz]

Hi, 

It is not NPrinting issue - talk to your network/email/smtp administrator to get this fixed. The error you see is an email server issue, or connectivity to email server issue. 

cheers

[harshrajsanghvi]

Yes, I have already done that. Thank you. Will update the thread once I have found a solution to it.

Thank you.

[Frank_S · Accepted solution]

https://community.qlik.com/t5/Official-Support-Articles/NPrinting-No-Email-Will-Be-Sent-or-Emails-No...

[MattG]

Did you get this solved. I'm facing the same issue.

The link posted by support 'NPrinting No Email Will Be Sent or Emails Not Sent error' is not useful as it assumes no emails are being sent, this is a random error. It works today, might not work tomorrow.

[harshrajsanghvi]

Yes, the issue has been resolved. It was connectivity issue between Nprinting and the email server due to which random issue was happening. It wasn't Qlik application issue.

[MattG]

Can you elaborate on what the issue was please, as i'm currently trying to troubleshoot the problem.

[Ruggero_Piccoli]

Hi,

Please avoid to comment so old conversations and start a new one instead with the details of your error. More details more easy for us to understand which could be the cause of the issue. This conversation is also marked as solved so other people could skip it because they do not understand there is a new question under.

Be sure you followed all the best practices related to SMTP connections https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-emai...

Please note that two factors authentication is not supported.

Check also the error of the SMTP server.

Best Regards,

Ruggero