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NPrinting 17 Install Issue

Hoping someone can help here.  

Went to install nPrinting 17 on one of our test boxes, however it did not have the .net Runtime 4.5.2.   it was not authorized to download from the internet to get the framework so I canceled the install, downloaded it from my machine, copied to a common share and installed it on the target machine.

After that I have tried to install nPrinting 17 again.   It does not gripe about the runtime anymore but after asking for the password for the repository super user and the nprinting account, it begins to install and then goes into a rollback cycle.   I've tried rebooting, uninstalling nprinting and everything else I can think of to no avail.   The one thing I have not uninstalled is Rabbit MQ.

The setup log is not of much help but below is what it says?   Any ideas?

Thanks,

Gray

[13DC:12C0][2016-04-26T13:15:33]i001: Burn v3.9.1006.0, Windows v6.3 (Build 9600: Service Pack 0), path: E:\QlikView\QVInstall\NPrinting17\QlikViewNPrintingServer_x64.exe, cmdline: ''

[13DC:12C0][2016-04-26T13:15:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\SQLSVC~1\AppData\Local\Temp\QlikView_NPrinting_Server_17.0.1.0_20160426131533.log'

[13DC:12C0][2016-04-26T13:15:33]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\QlikView\QVInstall\NPrinting17\QlikViewNPrintingServer_x64.exe'

[13DC:12C0][2016-04-26T13:15:33]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\QlikView\QVInstall\NPrinting17\'

[13DC:12C0][2016-04-26T13:15:33]i000: Setting string variable 'WixBundleName' to value 'QlikView NPrinting Server 17.0.1.0'

[13DC:0ED4][2016-04-26T13:15:33]i000: Setting version variable 'WixBundleFileVersion' to value '17.0.1.0'

[13DC:12C0][2016-04-26T13:15:33]i100: Detect begin, 6 packages

[13DC:12C0][2016-04-26T13:15:33]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'

[13DC:12C0][2016-04-26T13:15:33]i000: Setting numeric variable 'ErlangInstalled' to value 1

[13DC:12C0][2016-04-26T13:15:33]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\DevDiv\vc\Servicing\12.0\RuntimeMinimum'

[13DC:12C0][2016-04-26T13:15:33]i000: Setting string variable 'CPP2013Redist' to value '1'

[13DC:12C0][2016-04-26T13:15:33]i000: Setting numeric variable 'RabbitMQInstalled' to value 1

[13DC:12C0][2016-04-26T13:15:33]i052: Condition 'NETFRAMEWORK45 >= 379893' evaluates to true.

[13DC:12C0][2016-04-26T13:15:33]i052: Condition 'CPP2013Redist OR CPP2013RedistWow64' evaluates to true.

[13DC:12C0][2016-04-26T13:15:33]i052: Condition 'ErlangInstalled' evaluates to true.

[13DC:12C0][2016-04-26T13:15:33]i052: Condition 'RabbitMQInstalled' evaluates to true.

[13DC:12C0][2016-04-26T13:15:33]i101: Detected package: NetFx452Redist, state: Present, cached: None

[13DC:12C0][2016-04-26T13:15:33]i101: Detected package: MSVisCPP2013Redis, state: Present, cached: None

[13DC:12C0][2016-04-26T13:15:33]i101: Detected package: ErlangPackage, state: Present, cached: Complete

[13DC:12C0][2016-04-26T13:15:33]i101: Detected package: RabbitMQPackage, state: Present, cached: Complete

[13DC:12C0][2016-04-26T13:15:33]i101: Detected package: QlikViewNPrintingRepoService, state: Absent, cached: None

[13DC:12C0][2016-04-26T13:15:33]i104: Detected package: QlikViewNPrintingRepoService, feature: Repo, state: Absent

[13DC:12C0][2016-04-26T13:15:33]i104: Detected package: QlikViewNPrintingRepoService, feature: Complete, state: Absent

[13DC:12C0][2016-04-26T13:15:33]i101: Detected package: QlikViewNPrintingServer, state: Absent, cached: Complete

[13DC:12C0][2016-04-26T13:15:33]i104: Detected package: QlikViewNPrintingServer, feature: Scheduler, state: Absent

[13DC:12C0][2016-04-26T13:15:33]i104: Detected package: QlikViewNPrintingServer, feature: Complete, state: Absent

[13DC:12C0][2016-04-26T13:15:33]i199: Detect complete, result: 0x0

[13DC:0ED4][2016-04-26T13:15:36]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[13DC:12C0][2016-04-26T13:15:36]i200: Plan begin, 6 packages, action: Install

[13DC:12C0][2016-04-26T13:15:36]w321: Skipping dependency registration on package with no dependency providers: NetFx452Redist

[13DC:12C0][2016-04-26T13:15:36]i052: Condition 'NOT (CPP2013Redist OR CPP2013RedistWow64)' evaluates to false.

[13DC:12C0][2016-04-26T13:15:36]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013Redis

[13DC:12C0][2016-04-26T13:15:36]w321: Skipping dependency registration on package with no dependency providers: ErlangPackage

[13DC:12C0][2016-04-26T13:15:36]w321: Skipping dependency registration on package with no dependency providers: RabbitMQPackage

[13DC:12C0][2016-04-26T13:15:36]i204: Plan 2 msi features for package: QlikViewNPrintingRepoService

[13DC:12C0][2016-04-26T13:15:36]i203: Planned feature: Repo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[13DC:12C0][2016-04-26T13:15:36]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[13DC:12C0][2016-04-26T13:15:36]i000: Setting string variable 'WixBundleRollbackLog_QlikViewNPrintingRepoService' to value 'C:\Users\SQLSVC~1\AppData\Local\Temp\QlikView_NPrinting_Server_17.0.1.0_20160426131533_0_QlikViewNPrintingRepoService_rollback.log'

[13DC:12C0][2016-04-26T13:15:36]i000: Setting string variable 'WixBundleLog_QlikViewNPrintingRepoService' to value 'C:\Users\SQLSVC~1\AppData\Local\Temp\QlikView_NPrinting_Server_17.0.1.0_20160426131533_0_QlikViewNPrintingRepoService.log'

[13DC:12C0][2016-04-26T13:15:36]i204: Plan 2 msi features for package: QlikViewNPrintingServer

[13DC:12C0][2016-04-26T13:15:36]i203: Planned feature: Scheduler, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[13DC:12C0][2016-04-26T13:15:36]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None

[13DC:12C0][2016-04-26T13:15:36]i000: Setting string variable 'WixBundleRollbackLog_QlikViewNPrintingServer' to value 'C:\Users\SQLSVC~1\AppData\Local\Temp\QlikView_NPrinting_Server_17.0.1.0_20160426131533_1_QlikViewNPrintingServer_rollback.log'

[13DC:12C0][2016-04-26T13:15:36]i000: Setting string variable 'WixBundleLog_QlikViewNPrintingServer' to value 'C:\Users\SQLSVC~1\AppData\Local\Temp\QlikView_NPrinting_Server_17.0.1.0_20160426131533_1_QlikViewNPrintingServer.log'

[13DC:12C0][2016-04-26T13:15:36]i201: Planned package: NetFx452Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[13DC:12C0][2016-04-26T13:15:36]i201: Planned package: MSVisCPP2013Redis, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[13DC:12C0][2016-04-26T13:15:36]i201: Planned package: ErlangPackage, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[13DC:12C0][2016-04-26T13:15:36]i201: Planned package: RabbitMQPackage, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[13DC:12C0][2016-04-26T13:15:36]i201: Planned package: QlikViewNPrintingRepoService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[13DC:12C0][2016-04-26T13:15:36]i201: Planned package: QlikViewNPrintingServer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

[13DC:12C0][2016-04-26T13:15:36]i299: Plan complete, result: 0x0

[13DC:12C0][2016-04-26T13:15:36]i300: Apply begin

[1334:0900][2016-04-26T13:15:40]i360: Creating a system restore point.

[1334:0900][2016-04-26T13:15:40]i362: System restore disabled, system restore point not created.

[1334:0900][2016-04-26T13:15:40]i000: Caching bundle from: 'C:\Users\SQLSVC~1\AppData\Local\Temp\2\{4109a093-51b9-4cb8-a1c6-83bda2007812}\.be\QlikViewNPrintingServer_x64.exe' to: 'C:\ProgramData\Package Cache\{4109a093-51b9-4cb8-a1c6-83bda2007812}\QlikViewNPrintingServer_x64.exe'

[1334:0900][2016-04-26T13:15:40]i320: Registering bundle dependency provider: {4109a093-51b9-4cb8-a1c6-83bda2007812}, version: 17.0.1.0

[1334:0DD8][2016-04-26T13:15:50]i305: Verified acquired payload: QlikViewNPrintingRepoService at path: C:\ProgramData\Package Cache\.unverified\QlikViewNPrintingRepoService, moving to: C:\ProgramData\Package Cache\{6BFD13BE-A0A7-42FA-8C5B-EF5E29D0EE78}v17.0.1.0\QlikViewNPrintingRepo_x64.msi.

[1334:0DD8][2016-04-26T13:15:50]i304: Verified existing payload: QlikViewNPrintingServer at path: C:\ProgramData\Package Cache\{7C6E2C2A-62C1-4F94-B858-26B746DEA28B}v17.0.1.0\QlikViewNPrintingServer_x64.msi.

[1334:0900][2016-04-26T13:15:50]i323: Registering package dependency provider: {6BFD13BE-A0A7-42FA-8C5B-EF5E29D0EE78}, version: 17.0.1.0, package: QlikViewNPrintingRepoService

[1334:0900][2016-04-26T13:15:50]i301: Applying execute package: QlikViewNPrintingRepoService, action: Install, path: C:\ProgramData\Package Cache\{6BFD13BE-A0A7-42FA-8C5B-EF5E29D0EE78}v17.0.1.0\QlikViewNPrintingRepo_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

[1334:0900][2016-04-26T13:17:48]e000: Error 0x80070643: Failed to install MSI package.

[1334:0900][2016-04-26T13:17:48]e000: Error 0x80070643: Failed to execute MSI package.

[13DC:12C0][2016-04-26T13:17:48]e000: Error 0x80070643: Failed to configure per-machine MSI package.

[13DC:12C0][2016-04-26T13:17:48]i319: Applied execute package: QlikViewNPrintingRepoService, result: 0x80070643, restart: None

[13DC:12C0][2016-04-26T13:17:48]e000: Error 0x80070643: Failed to execute MSI package.

[1334:0900][2016-04-26T13:17:48]i318: Skipped rollback of package: QlikViewNPrintingRepoService, action: Uninstall, already: Absent

[13DC:12C0][2016-04-26T13:17:48]i319: Applied rollback package: QlikViewNPrintingRepoService, result: 0x0, restart: None

[1334:0900][2016-04-26T13:17:48]i329: Removed package dependency provider: {6BFD13BE-A0A7-42FA-8C5B-EF5E29D0EE78}, package: QlikViewNPrintingRepoService

[1334:0900][2016-04-26T13:17:48]i351: Removing cached package: QlikViewNPrintingRepoService, from path: C:\ProgramData\Package Cache\{6BFD13BE-A0A7-42FA-8C5B-EF5E29D0EE78}v17.0.1.0\

[1334:0900][2016-04-26T13:17:48]i330: Removed bundle dependency provider: {4109a093-51b9-4cb8-a1c6-83bda2007812}

[1334:0900][2016-04-26T13:17:48]i352: Removing cached bundle: {4109a093-51b9-4cb8-a1c6-83bda2007812}, from path: C:\ProgramData\Package Cache\{4109a093-51b9-4cb8-a1c6-83bda2007812}\

[13DC:12C0][2016-04-26T13:17:48]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

4 Replies
Gianluca_Perin
Employee
Employee

Hi Gray,

try the following:

1) Stop all the NPrinting services in the following order: Engine, Scheduler, Repository, WebEngine

2) Uninstall NPritning Engine, NPrinting Server, RabbitMQ, Erlang OTP

3) Reboot

4) Install NPrinting Server

5) Install NPrinting Engine

Let me know if it helps,

Best Regards

Not applicable
Author

Thanks Gianluca,

Qlik support was able to help.   Turns out I had to do what you suggested but also manually uninstall the rabbit and npriting services from the command prompt.

Emmanuelle__Bustos
Partner - Specialist
Partner - Specialist

Hi Gianluca,

we had the same issue but only Repo Service remained installed. but in the Control Panel there is nothing related to Nprinting so we cannot uninstall it. What else should we do?

Emmanuelle__Bustos
Partner - Specialist
Partner - Specialist

Hi Gray you should mark Ginaluca´s answer as ANSWER for this post.

Regards.