NPrinting 18 - ERROR: All documents failed to generate: Exceeded maximum number of retries

[kdmarkee]

I just upgraded to NP April 2018 and am continuing to see inconsistent behavior with NP publish tasks. Half of the time tasks are launched per their schedule and run fine, and half of the time they fail but if continue to retry the task it eventually works.

For instance:

The 8am run was launched by the scheduled time in the task, the 8:59am run was launched manually, and then the 9:33am run was launched manually, and finally successful.

Both times this failed it gave me:  "ERROR: All documents failed to generate: Exceeded maximum number of retries"

I see some older posts regarding reloading metadata and the error "Exceeded maximum number of retries", but not much that has been helpful in terms of NP publish tasks.  Any insight anyone can provide is appreciated.  Thanks.

[er77]

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@rusanov_eduard wrote:

Colleagues, hello.

I had this problem, due to the fact that the startup file Nprinting, renamed with the extension .oldfile, and the current began to weigh 0 mb

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Please can you explain where the startup file you renamed is located on the server?

thanks

[marpiotrowicz]

Could You say something more about this?