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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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ajaysikharam
Contributor III
Contributor III
‎2021-03-16 05:36 PM

NPrinting Dashboard page doesn't load

NPrinting Error screen.JPG

This screen pops and and it never loads, I was getting "You must enable at least one engine before generating the connection cache" this error prior the blank page, I have restarted the services and then the attached screen appears.

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Frank_S
Support
Support
‎2021-03-17 08:39 PM

We conducted a private one on one remote session today with the customer.

In this case, the issue could only be resolved by:

  • taking a backup on the NP database
  • uninstalling the NPrinting server and engine
  • reinstalling the NPrinting server and engine
  • restoring the NPrinting database.
Please remember hit the 'Like' button and for helpful answers and resolutions, click on the 'Accept As Solution' button. Cheers!
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