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Hi Team,
From last couple of day Qlik NPrinting Engine got down !!
First time on 11th Feb 2022 (1:45 PM PM BKK) we found Engine got down and to fix we restarted the all NPrinting services and Engine is back.
Now, today again on 14th Feb 2022 (5:45 PM BKK) got down and again to fix we restarted the all NPrinting services and Engine is back.
May I request to please help us to understand the root cause.
On 10th March 2022, we upgraded the Qlik NPrinting version and after that only this issue started occurred.
Previous Version :
Qlik NPrinting February 2020
Version: 20.0.2.0
Current version Upgrade to :
Qlik NPrinting May 2021 SR2
Version: 21.14.5.0
Thanks
Santosh Kumar
Santosh,
There could be a number of reasons for why the Nprinting engine went offline. Please see the following KB article:
Hi,
Based on the logs it seems that the Qlik NPrinting Messenger service was down. I would like to suggest to:
Best Regards,
Ruggero
Hi Ruggero,
Thanks for prompt reply !!
Please find the attached windows event log file for your reference.
Thanks
Santosh Kumar
Hi Santosh,
Thanks for the logs. We checked them but the Application log has only a single event.
So we suggest to first upgrade to May 2021 SR3 that has some improvements and test if this solves. If after the upgrade you still have the issue please open a support case with:
Best Regards,
Ruggero
Thanks Lucas,
All the change i have done but issue still persist.
Qlik Support team is also working but yet not any concrete reply from them as well.
Thanks
Santosh
Hi Ruggero,
Sorry for late response !!
All the change i have done but issue still persist.
Qlik Support team is also working but yet not any concrete reply from them as well.
Thanks
Santosh