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Defect acknowledgement with Nprinting Engine May 2022 SR2, please READ HERE
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BonjourVicky
Contributor II
Contributor II
‎2021-01-19 09:53 AM

NPrinting task sends incomplete report to users

Dear All,

I am facing a weird issue with NPrinting 19. I have developed a NPrinting Excel report and a task to send the report to multiple users. The excel template has two tabs . One tab (hidden) just has all the  headers and columns of the QlikSense straight table. In second tab , I developed a Pivot table out of the hidden straight table. 

On executing the task sometimes it correctly sends the report, but most of the time it sends the complete or partial blank excel report . The qlik sense report in question doesn’t have any extensions or external themes. Attached the snapshot of one such partial report sent. When I run the task multiple times , it may correctly send the report once. 

Also the task never fails , it completes successfully with 100% progress message. Memory utilization of server is around 60%- 75%

Let me know incase anyone faced this issue and resolved it . 

 

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Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP
‎2021-01-21 05:57 AM

In response to Ruggero_Piccoli

@Ruggero_Piccoli - it would be good for R&D to investigate this funny behaviour... I understand that NPrinting should work on optimised objects, but I am surprised that in this situation it is not throwing an error. If object does not calculate in Qlik Sense properly/times out, NPrinitng should capture it, instead of producing empty report, right?

If you need me to show you an example you can put me in touch with R&D / support and I should be able to present you with one for investigation... or we can simply have a conference call where I can show you what happens..

The reason I did not open support ticket for it is the argument that i should optimise my Qlik Sense application (model and objects) which would be the ideal solution, but I did not have enough time to do so... and it would be difficult one to achieve with the scenario I needed it for...

 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
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Ruggero_Piccoli
Support
Support
‎2021-01-21 06:19 AM

In response to Lech_Miszkiewicz

Hi,

So to let R&D to investigate I think the best option is to open a support ticket with every info we need to replicate. Add also the link to this conversation, the suggestion to pass it to R&D and the customer name. 

Check also if there are something unsupported in the app https://help.qlik.com/en-US/nprinting/November2020/Content/NPrinting/DeployingQVNprinting/Supported-...

Thanks

Best Regards,

Ruggero



Best Regards,
Ruggero
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When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
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