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nargesbrz
Partner - Contributor III
Partner - Contributor III

Navigator Stuck or died on connection

Hi everyone,

The issue I am referring in below,  I used to have with NP Apr 2019 and now after upgrade to Apr 2020 it appears, and I was wondering if that bad developing the app or NP bug.

When I reload metadata connection, a big bunch of below error messages appears and sometimes reload metadata finish successfully, afterward NP engines won't be responsive, even all services are running, and NP engine status is online.

Usually, I restart all services or restarting the entire server, and then when I next reload metadata will work 

Does anyone have any idea how I can prevent this sort of issues?

nargesbrz_0-1589266218077.png

the error causes NP not being responsive :

Navigator error while processing request {"ColumnId":"O\\Document\\05_PP_AE.ltcl1.PP_AEWORSEN","KeepSourceFormats":false,"Format":null,"TablePropertyValues":{"excelcolumntag.showheader":false},"ObjectId":"O\\Document\\05_PP_AE","PropertyValues":{"excelcolumntag.showheader":false},"TransformationId":"05d0869a-29a2-4095-bb70-38aba2852cae","EmptyStrategy":0,"RequestId":"bb5f4788-90af-4f54-a970-251b749c3f7e","ResponseMetadata":{"TransformationId":"05d0869a-29a2-4095-bb70-38aba2852cae","RetriesAttempt":0},"ConnectionId":"b006f648-5f12-4808-8244-1aba39d8e70d","ConnectionString":"navigator=qlikview;documentpath=\\\\***************","StatsCorrelationId":"Qlik.Reporting.Engine.Messages.Requests.ColumnNodeRequest.O\\Document\\05_PP_AE","Filter":{"InitialBookmarkId":null,"Filters":[{"Fields":[{"Name":"F\\SUBJID","OverrideValues":false,"SelectExcluded":false,"QvDataConnectionId":"b006f648-5f12-4808-8244-1aba39d8e70d","Values":[{"Type":1,"StringValue":"1204002"}],"IsVoid":false},{"Name":"F\\PP_Filter","OverrideValues":false,"SelectExcluded":false,"QvDataConnectionId":"b006f648-5f12-4808-8244-1aba39d8e70d","Values":[{"Type":0,"DoubleValue":5.0}],"IsVoid":false},{"Name":"F\\AE_RECORD_ID_PP","OverrideValues":false,"SelectExcluded":false,"QvDataConnectionId":"b006f648-5f12-4808-8244-1aba39d8e70d","Values":[{"Type":0,"DoubleValue":3.0}],"IsVoid":false}],"Variables":[]}]},"Priority":5,"MaxRequestDurationInMinutes":720,"AbsoluteTimeout":"2020-05-12T03:20:50.2246374Z","CanTriggerMoreRequests":false,"LastDocumentReloadTimestamp":null,"LastMetadataReloadTimestamp":null,"ExecutionId":"5949cd6e-0f05-4310-84fe-9cb84a8c64d5"}. ERROR: Qlik.Reporting.Engine.Messages.Exceptions.NavigatorDiedException: Navigator navigator=qlikview;documentpath=\\********;qlikviewversion=12.40.20000 process died or has been terminated and can't be used anymore to resolve requests ---> System.Runtime.InteropServices.COMException: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)↓↓ at Qlik.QlikView.Interfaces.Field.ToggleSelect(String _Match, Boolean _SoftLock, Int32 _ExcludedValuesMode)↓↓ at Engine.Navigator.QlikView.QV.Subsystems.QlikViewSelectionsManager.BackupSelectionState.Apply() in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Subsystems\QlikViewSelectionsManager.cs:line 160↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.ApplyFilterRequestResolver.<>c__DisplayClass4_0.<Resolve>g__CurrentResolve|1() in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\ApplyFilterRequestResolver.cs:line 392↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.ApplyFilterRequestResolver.Resolve(QlikViewDocument doc, ApplyFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\ApplyFilterRequestResolver.cs:line 52↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.BaseFilterRequestResolver`1.Engine.Navigator.QlikView.QV.Resolvers.Filters.IFilterRequestResolver.Resolve(QlikViewDocument doc, IFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\BaseFilterResolver.cs:line 43↓↓ --- End of inner exception stack trace ---↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.BaseFilterRequestResolver`1.Engine.Navigator.QlikView.QV.Resolvers.Filters.IFilterRequestResolver.Resolve(QlikViewDocument doc, IFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\BaseFilterResolver.cs:line 58↓↓ at Engine.Navigator.QlikView.QV.QlikViewNavigator.Qlik.Printing.IContentNavigator.Filter(IFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\QlikViewNavigator.cs:line 200↓↓ at Qlik.NPrinting.Engine.Consumer.ContentRequestExecutor.ApplyFilters(IContentRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine\Consumer\ContentRequestExecutor.cs:line 75

 

Navigator stuck or died on connection navigator=qlikview;documentpath=\\..........., forcing close of resolver. 4 unprocessed request(s) will be reenqueued. ERROR: Qlik.Reporting.Engine.Messages.Exceptions.NavigatorDiedException: Navigator navigator=qlikview;documentpath=\\;qlikviewversion=12.40.20000 process died or has been terminated and can't be used anymore to resolve requests ---> System.Runtime.InteropServices.COMException: The remote procedure call failed. (Exception from HRESULT: 0x800706BE)↓↓ at Qlik.QlikView.Interfaces.Field.ToggleSelect(String _Match, Boolean _SoftLock, Int32 _ExcludedValuesMode)↓↓ at Engine.Navigator.QlikView.QV.Subsystems.QlikViewSelectionsManager.BackupSelectionState.Apply() in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Subsystems\QlikViewSelectionsManager.cs:line 160↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.ApplyFilterRequestResolver.<>c__DisplayClass4_0.<Resolve>g__CurrentResolve|1() in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\ApplyFilterRequestResolver.cs:line 392↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.ApplyFilterRequestResolver.Resolve(QlikViewDocument doc, ApplyFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\ApplyFilterRequestResolver.cs:line 52↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.BaseFilterRequestResolver`1.Engine.Navigator.QlikView.QV.Resolvers.Filters.IFilterRequestResolver.Resolve(QlikViewDocument doc, IFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\BaseFilterResolver.cs:line 43↓↓ --- End of inner exception stack trace ---↓↓ at Engine.Navigator.QlikView.QV.Resolvers.Filters.BaseFilterRequestResolver`1.Engine.Navigator.QlikView.QV.Resolvers.Filters.IFilterRequestResolver.Resolve(QlikViewDocument doc, IFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\Resolvers\Filters\BaseFilterResolver.cs:line 58↓↓ at Engine.Navigator.QlikView.QV.QlikViewNavigator.Qlik.Printing.IContentNavigator.Filter(IFilterRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine.Navigator.QlikView\QVx\QlikViewNavigator.cs:line 200↓↓ at Qlik.NPrinting.Engine.Consumer.ContentRequestExecutor.ApplyFilters(IContentRequest request) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine\Consumer\ContentRequestExecutor.cs:line 111↓↓ at Qlik.NPrinting.Engine.Consumer.ContentResolver.Consume(CancellationToken cancToken) in C:\Jws\release-april2020-k7285I5rF\server\NPrinting\src\Engine\Consumer\ContentResolver.cs:line 318

Labels (2)
2 Solutions

Accepted Solutions
Ruggero_Piccoli
Support
Support

Hi,

Based on the logs it seems that QlikView crashed during filters application. So, as first step, please check that the .QVW has not usupported stuffs like "always one selected" or triggers.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.

View solution in original post

Fran_by
Contributor III
Contributor III

I had same problem  in  .qvw with  configurated "Alert" on open!

After deleted alert, nprinting connected perfect.

View solution in original post

4 Replies
Lech_Miszkiewicz

seems to be seasonal issue - happens only in April releases 🙂

but seriously - have you thought about contacting support?

@Ruggero_Piccoli - is this support case? what do you think..

cheers

Lech

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
nargesbrz
Partner - Contributor III
Partner - Contributor III
Author

Hi Lech,

 

Thanks for feedback. I will try to contact them. thanks

Ruggero_Piccoli
Support
Support

Hi,

Based on the logs it seems that QlikView crashed during filters application. So, as first step, please check that the .QVW has not usupported stuffs like "always one selected" or triggers.

Best Regards,

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Fran_by
Contributor III
Contributor III

I had same problem  in  .qvw with  configurated "Alert" on open!

After deleted alert, nprinting connected perfect.