Nprinting powerpoint template - Intermittently missing chart colors/text blurred in initial few reports

[Digvijay_Singh]

Hello Everyone,

Has anyone came across with this issue as per the image attached?

Here is our current configuration - 

Nprinting - Feb 2024 SR3

Qlik Sense - May 2024 Patch 6

1. The issue occurs intermittently, and re-running the process resolves it.

2. When the Cycle field contains 100 values, only the initial few reports are affected. The number of impacted reports varies across incidents but is typically fewer than 25. I suspect this might be a synchronization issue between Sense and NPrinting, where the theme is not applied immediately when report generation starts, but everything functions correctly after the first few reports.

3. Meta data reload is executed before the task runs. Both the meta data reload and tasks are triggered from the Qlik Sense trigger app using APIs.

Please let me know if you need further details. Any assistance on this would be greatly appreciated.

@Frank_S  @Lech_Miszkiewicz @Ruggero_Piccoli 

[Digvijay_Singh]

Never mind, I found the way to run this in dev tool using custom theme. This command was mentioned in the error log I shared - 

qlikPrintingService.renderOnline("f5dda2a3-f592-49a0-b387-5b8493568c97","np17-2feee201-4e50-4f4f-8044-d15503fa8b6a","object","gVJpt","render",{"jsTimeoutMsec":"1","theme":"premise_theme_nprint"})

Thanks,

Digvijay