Qlik NPrint Connection Issue - Domain User

[ralph_graham]

Hello,

I'm having a repeated issue with a data connection in Qlik NPrinting (Connection to Qlik Sense, using NPrinting Sept 17). As the below image shows it says the user I am using isn't a windows domain user.

I've also attached a snippet of the log files which highlight the error further. The account I'm using is a domain account (both NPrinting and QS installed within the same domain, different servers). Not sure where to go from here. Any suggestions would be appreciated.

Thanks

[Ruggero_Piccoli]

The user who runs the Qlik NPrinting Engine Windows service must be a domain user if you want to connect to a Qlik Sense Server.

Check that you met all the requirements in Installing Qlik NPrinting engine ‒ Qlik NPrinting

and http://help.qlik.com/en-US/nprinting/November2017/Content/DeployingQVNprinting/NPrinting-with-Sense....

Best Regards,

Ruggero

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[ralph_graham]

Thanks. The user is a domain user, with root admin on Qlik Sense server, as well as all the other dependencies. This is my second time installing NPrinting (tried with a different user) and had the same problem.

Any simple things you think I have missed?

Thanks,

Ralph

[Ruggero_Piccoli]

It seems that you did everything correctly.

If you save the connection and wait will the cache be genarated?

[ralph_graham]

Yes, all seems to be fine. I'll set up a recurring daily task to see if it fails. It also led to a significant amount of log entries coming into the Qlik Sense server which isn't ideal either.