connection to SMTP Problem

[Anw]

Hello, 

When I make the configuration of the mail,
I have this Error message

and there is the log message

"Failed to send e-mail message to xx@xx.com ERROR: System.Net.Sockets.SocketException (0x80004005): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 52.98.227.162:995↓↓ at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)↓↓ at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)↓↓ at System.Net.Sockets.Socket.Connect(IPAddress address, Int32 port)↓↓ at MailKit.Net.Smtp.SmtpClient.Connect(String host, Int32 port, SecureSocketOptions options, CancellationToken cancellationToken)↓↓ at Qlik.NPrinting.Repo.Service.MailService.<SendEmailAsync>d__4.MoveNext() in C:\Jws\release-may2023-cw4ys0k9S\server\NPrinting\src\Repo\Service\MailService.cs:line 73"
Can you help me please?


PS:There is proxy installed in the Virtual Machine.

[mpc]

Hi, 

I think it's a network related issue. 
Try to telnet to your SMTP server with the right port. If it fails, then a firewall or the proxy does not allow this protocol between the Qlik NPrinting server and the SMTP one. 

Kind regards

[Anw]

Thank you for your feedback,

how can I configure the proxy ?

[Lech_Miszkiewicz]

Hi @Anw 

Proxy configuration and your network issues are not related to NPrinting. Talk to your network administrator to resolve those kind of issues as we have no control over it , we dont know how it is configured and there are no NPrinting settings to be applied.

Make sure you provide required details to your network administrator such as those documented in help site: https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/AdministeringQVNprinting/Set-up-emai...

Please study this documentation and if anything is not clear talk to your network admin.

cheers

Lech

[Anw]

Thank for your feedback