n printing issue after windows 10 upgrade.

[deep2021]

Hi,

We are using on demand n printing feature, and I am unable to use the export the n printing report.

This started after the Windows 10 migration.

I am getting an error as,

"unable to connect to Server"

Could you please suggest how to resolve the issue?

Thanks

[Frank_S]

@deep2021

Please carefully review your configuration and follow the points in this article:

• https://community.qlik.com/t5/Support-Knowledge-Base/NPrinting-and-Qlik-Sense-On-Demand-troubleshoot...

Kind regards...

[deep2021]

Hi Frank,

Thanks for your valuable inputs.

It seems that, I am unable to resolve the certificate issue for n printing.

Whenever I am trying to install the certificate it  is not working and throws an error,

"unable to connect to the Server"

Thanks,

[Lech_Miszkiewicz]

Hi @deep2021 

I am not following what do you mean by: "Whenever I am trying to install the certificate it  is not working and throws an error,"

Those certificates should be installed on Qlik Sense and NPrinting servers, and when installing them you will not get error saying : "unable to connect to the Server". So having 3rd party trusted certificates should guarantee successful connection. 

I never had success with self-signed certificate if that is what you refer to, as there are usually too many variables outside of your control (like GPC)

cheer

[Ruggero_Piccoli]

Hi,

The issue is not clear to me, could you add some details? When do you see the error message "unable to connect to Server"? Could you share some screenshots? Could you describe step-by-step how to reproduce the issue? Thanks

Please note that investing a bit of time in adding all the details to let use to reproduce the issue and in adding screenshot to let us better understand the problem from the beginning will speed up the resolution.

Best Regards,

Ruggero

[Frank_S · Accepted solution]

Hi @deep2021

I see you have added more detail to your original point.

It would be greatly appreciated if you could provide as much detail as possible in your question from the outset so we can better understand the issues you are having.

In any case, configuring certificates for use with NPrinting is an 'add on' feature.

To correctly configure certificates for use with NPrinting server, please check the following article. Several community members have asked this question and successfully implemented this information.

• How to configure a .pfx certificate for use with N... - Qlik Community - 1711079

If you are still having no success implementing, perhaps it would be suitable to request implementation options from your Qlik Account manager for this and perhaps other requirements that you might need assistance with.

Otherwise, you can still using NPrinting and NPrinting On Demand without certificates by ensuring you've met the installation and configuration requirements I shared in an earlier post. Here it is again for your convenience.

• https://community.qlik.com/t5/Support-Knowledge-Base/NPrinting-and-Qlik-Sense-On-Demand-troubleshoot...

Kind regards...

[deep2021]

Hi All,

Thanks for your help.

I do not know but when I tried in the office network, the issue has been resolved.

Thanks