Areplicate (hosted on EC2) getting crashed

[rahulkokane]

Hi,

We have areplicate software hosted on EC2 insrtance.

In server logs, we are observing this error quite frequently:

Jan 23 04:21:57 edl-mdi kernel: repctl[27340]: segfault at 20 ip 00007f30548bd70d sp 00007f3047ff7ef0 error 4 in repui_plugin.so[7f305459b000+4c7000]


Due to which, our replicate process running on port 3552 is getting killed and attunity is going down.
Please provide with some solution on the same to keep attunity up and runnig all the time.

[john_wang]

Hello @rahulkokane ,

Thanks for reaching out to Qlik Community!

Please check the article: Debugging Qlik Replicate Crashes

Hope it helps.

John.

[Dana_Baldwin]

Hi @rahulkokane 

You may need to open a support case for this issue as troubleshooting process crashes generally involves our internal support team who work directly with R & D.

In addition to the link John shared you can refer to this knowledge article on how to collect the information we need: Collecting Replicate Process Dumps - Qlik Community - 1746840

Thanks,

Dana