Replicate Licensing

[vince_d]

Has anyone else had issues getting their Replicate license?  We renewed our contract 4 months ago and paid the renewal fee.  Instead of issuing us a permanent license we keep getting temporary licenses.  Is there something I'm missing?  

[john_wang]

Hello @vince_d ,

Looks to me maybe the License Delivery Team or Customer Support Team need some preparations or additional information. I'd love to help on this issue. Can you please send me your account name and quote number (by private message) so far I can cooperate with internal team first? I will keep you posted.

Regards,

John.

[KellyHobson · Accepted solution]

Hey @vince_d ,

I wanted to follow up in case others come across similar issue with license.

You can reach out to our Support line and we will direct you to our licensing queue. 

Standard hours (8AM-5PM): +1-781-730-4060

Off hours (5pm-8am Weekdays, All Weekend): leave a voice mail +1-781-730-4022

Thanks, 

Kelly 

[vince_d]

The original case was 18245 which was opened in Dec 2021.  Licenses were delivered 1/27 after escalating to everyone that I could including our account manager.  Our account manager escalated to the license team and  management before licenses were finally delivered.