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Creator III
Creator III

Task is in frozen state

Hi , 

 one of the full load task  , is scheduled for daily (morning and evening) . Client complained that ,suddenly the task got freezed up . when they are trying to restart, its not getting started. But there is no error also in the logs .  Could you please help on this what could be the reason for this . 

Thanks.

 

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1 Reply
OritA
Support
Support

Hi, 

Please open a case for this problem so we can further troubleshoot it. For collecting troubleshooting information: 
Could you please turn on TRACE on all task component when the problem happens wait for ~ 10 minutes and send us : 1. The task logs 2. The task diagnostic package 3. the repsrv.log (so we can see if there is any issue with Replicate server)

Thanks & Regards,

Orit