Internal server error in QlikView access point

[Gowtham2911]

Few users are not able to view the application in QlikView access point facing error like Internal error, Session lost and not open. Application size is 4GB. Please see the attached screenshot for more reference.

Note: Users are open the application previously they are not a new users.

QlikView Access Point Screenshots:

[Lech_Miszkiewicz · Accepted solution]

Looks like you are running out of resources on your server. What are the current RAM and CPU consumption on that server?

cheers

[Gowtham2911]

We are not able to see that because that was maintained by platform team and how to check that?

[Lech_Miszkiewicz]

Hi @Gowtham2911 - if thats the case check that with your platform team please. They will need to RDP to server or maybe they have other monitoring tools to check that. 

cheers 

[Gowtham2911]

Hi @Lech_Miszkiewicz  Thanks for your reply i will check with platform team and can you please explain me what is RDP and what we have to ask question to platform team for next steps.

[Lech_Miszkiewicz]

Hi @Gowtham2911 

QlikView is a "in memory" technology. It needs enough resources (RAM memory) to be able to operate. Your platform team needs to verify if your QlikView server has enough RAM memory when the app you are trying to use is being opened by multiple users. They can achieve that by RDP or potentially they using their own tools.

Just talk to them and they will know what to do. If not - they shouldn't be "platform team".

btw - RDP is a Remote Desktop Protocol (RDP) : https://www.google.com/search?q=RDP

cheers

[Gowtham2911]

Hi @Lech_Miszkiewicz Thanks for your reply i will check with them.

[kommusiv]

Thanks Lech!

Issue has ben resolved and now able to access the dashboards from access point.

Thanks,

Siva K