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Adhi
Partner - Contributor
Partner - Contributor

Why are Report sometimes executed twice or received twice?

We have reports set up to be sent daily.

Adhi_0-1734514005113.png

But it gets executed twice randomly. The previous day it was only once.

Adhi_2-1734514386841.png

 

This is not an isolated issue. We have several other daily reports that are also getting randomly executed twice.

One user reported receiving the report twice even though in the logs there is only 1 execution.

 

Any idea what is causing these issues?

Labels (2)
7 Replies
Ruggero_Piccoli
Support
Support

Hi,

Please expand the details of the two executions and check the Sent by field like in the picture below.

Ruggero_Piccoli_0-1734528293727.png

Best Regards,

Ruggero

 



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

Hi @Ruggero_Piccoli 

We are experiencing the same issue with one of our clients. There is single trigger but two tasks get created.

Lech_Miszkiewicz_0-1734665308885.png

Lech_Miszkiewicz_1-1734665328283.png

looks like there is something in the environment you guys may need to look at

cheers

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
Ruggero_Piccoli
Support
Support

Hi,

We are investigating.

Ruggero



Best Regards,
Ruggero
---------------------------------------------
When applicable please mark the appropriate replies as CORRECT. This will help community members and Qlik Employees know which discussions have already been addressed and have a possible known solution. Please mark threads with a LIKE if the provided solution is helpful to the problem, but does not necessarily solve the indicated problem. You can mark multiple threads with LIKEs if you feel additional info is useful to others.
Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

@Ruggero_Piccoli - we have also opened support case: 00338503. My collegue Matt (owner of that case) can help you investigate more if you need any particular logs or information.

cheers

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
Vicky_Z
Support
Support

This issue is resolved. Please verify if the scheduled tasks are running correctly. Thanks.

Lech_Miszkiewicz
Partner Ambassador/MVP
Partner Ambassador/MVP

Thanks @Vicky_Z 

cheers Lech, When applicable please mark the correct/appropriate replies as "solution" (you can mark up to 3 "solutions". Please LIKE threads if the provided solution is helpful to the problem.
krishna20
Specialist II
Specialist II

Hi @Vicky_Z  - On a learning note, could you let us know the root cause of this issue?