Document open call failed. The document might require username and password.

[mohamed_ahid]

Hi all ,

I'm facing an issue with reloading a task on server 11G.i'M gettin the error log file bellow.

when i reaload the application with desktop on server it works .

and in the application there is no hidden script .

Any idea ?

Thx

(2015-02-20 11:40:59) Information: Starting task 'Market-Management-Particuliers-Book/Book - Particuliers.qvw'. Id:6fc1dd6c-dc88-4f21-a926-d5701e23aa24. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c(2015-02-20 11:40:59) Information: Entering Task Execution. (2015-02-20 11:40:59) Information: ClusterID=1(2015-02-20 11:40:59) Information: QDSID=f3a25325-89af-3ac5-a95f-2dbce111cd5c(2015-02-20 11:40:59) Information: TaskID=6fc1dd6c-dc88-4f21-a926-d5701e23aa24(2015-02-20 11:40:59) Information: MaxRunTime=06:00:00(2015-02-20 11:40:59) Information: Max attempts:1(2015-02-20 11:40:59) Information: Current Attempt=0(2015-02-20 11:40:59) Information: Task Dependencies are OK(2015-02-20 11:40:59) Information: Document is marked to be Reloaded with fresh data. Initializing Reload for Distribution.(2015-02-20 11:40:59) Information: Opening "D:\QV-ROOT\MARKET MANAGEMENT - PARTICULIERS\05-APPLICATIONS\BOOKS\Book - Particuliers.qvw"(2015-02-20 11:40:59) Information: Allocating new QlikView Engine. Current usagecount=1 of 2(2015-02-20 11:40:59) Information: Max retries:5(2015-02-20 11:40:59) Information: Attempt:01(2015-02-20 11:41:00) Information: Allocated QlikView Engine successfully. Current usagecount=1 of 2, Ticket=4(2015-02-20 11:41:00) Information: Loading document "D:\QV-ROOT\MARKET MANAGEMENT - PARTICULIERS\05-APPLICATIONS\BOOKS\Book - Particuliers.qvw" (8259.87 Mb)(2015-02-20 11:41:01) Information: Loading. LoadTime=00:00:01.0140065(2015-02-20 11:41:03) Information: Loading. LoadTime=00:00:03.0420195(2015-02-20 11:41:05) Error: Document open call failed. The document might require username and password.(2015-02-20 11:41:05) Information: Attempted to load the document without data.(2015-02-20 11:41:05) Error: The document failed to open.(2015-02-20 11:41:06) Information: Closed the QlikView Engine successfully. ProcessID=5012(2015-02-20 11:41:06) Error: Document could not be opened(2015-02-20 11:41:06) Information: Closed the QlikView Engine successfully. ProcessID=5012(2015-02-20 11:41:06) Information: Failed to check in document: D:\QV-ROOT\MARKET MANAGEMENT - PARTICULIERS\05-APPLICATIONS\BOOKS\Book - Particuliers.qvw(2015-02-20 11:41:06) Error: The task "Market-Management-Particuliers-Book/Book - Particuliers.qvw" failed. Exception:(2015-02-20 11:41:06) Error: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.FailedDocumentCheckoutException: Failed to check out document with path: D:\QV-ROOT\MARKET MANAGEMENT - PARTICULIERS\05-APPLICATIONS\BOOKS\Book - Particuliers.qvw(2015-02-20 11:41:06) Error:    at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage)(2015-02-20 11:41:06) Error:    --- End of inner exception stack trace ---(2015-02-20 11:41:06) Error:    at QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage)(2015-02-20 11:41:06) Error:    at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)(2015-02-20 11:41:06) Error:    --- End of inner exception stack trace ---(2015-02-20 11:41:06) Error:    at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)(2015-02-20 11:41:06) Error:    at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)(2015-02-20 11:41:06) Information: Task Execute Duration=00:00:06.4116411(2015-02-20 11:41:06) Information: TaskResult.status=Finished(2015-02-20 11:41:06) Information: Notifying all triggers of new state:FinishedWithErrors(2015-02-20 11:41:06) Information: Notifying all triggers of new state:FinishedWithErrors - completed(2015-02-20 11:41:06) Information: Saving Task Result

[mohamed_ahid]

normally it's the same machine i don't need to do that .But any way , i have tried it , it's not ginving anything it still failed.

[giakoum]

then it is definitely not section access. That leaves only windows access (different service user) as an option.

[mohamed_ahid]

can you explain more ?

[giakoum]

Go to the windows services and check which user is used to start the QlikView services. This is your service account. Is it the same user you are using?

[Anonymous]

When you right-click on a file or a folder, there is Properties on the bottom of the pop-up menu.  Go there, and select tab Security.  You can see what users have access to the file, and what type of access.
The user account which is running QV services needs at least read and write permissions, but full control wouldn't hurt either.  Add this account if it's not there.

[mohamed_ahid]

yes it's the same .

[mohamed_ahid]

i have done this before .

the user account which runs QV desktop ,Server services and logged on the windows session is the same .

[Anonymous]

Some piece of the puzzle is missing

Are you sure it is the same QV file?  Could be same name different location(???)

[mohamed_ahid]

yes I'm pretty sure

[Anonymous]

Well, you've checked the next possible reasons:

1. Section access (the most probable given the error) - none

2. File access by service user - not an issue

3. File is the same.

Since the Community can't see your environment, your last resort is to open case with the Qlik Support.  Let us know what they find, I'm really curious.