On QMC, Search app in SourceDocument returns no rows while app exists

[alexandra_dh]

Hello,

We're facing a strange behaviour in the QMC. Let's see the picture : 

On the left, the list of our SourceDocuments. As you can see we have 2 source of documents corresponding on 2 distinct NAS.

- glb_q04

- gsa_q04

We have many apps thas exists and are available on these NAS and thats run very well.

And on the right, we use the "search" functionnality. For apps that belongs to the first NAS (glb_q04), no problem. Apps and associated tasks are returned.

But for all of apps that belongs to our second NAS (gsa_q04), no apps are found, it only returns associated tasks as orphans. But the tasks really exists, they are not orphans. We can launch the with no soucy.

We don't understand this behaviour.

We're using APIs fore some actions and we use the "GetSourceDocuments" method to have a list of all qlikview applications. These method semms to work like the search function on the QMC.

The method find all apps on the first NAS. But for the second NAS, the method don't find any apps. 

We think thats the 2 facts are related and due to the same thing. And we don't know what to do to resolve our problem thas just appear few days ago.

It was all ok for many years. Thats not new NAS.

Thanks for your help.

And sorry for my english ;o)

Alexandra

[alexandra_dh · Accepted solution]

For interrested people, the answer of the support (I had fogotten to share it , better late than never  🙂

It resolved our problem 

"In the managment configuration, QVManagementService.exe.config we have a hidden setting GetSourceDocumentTimeoutSeconds.

please add these two links in your config where you have the appconfig part

<!-- Setting in seconds which the QMS will wait for the QDS to deliver the list -->
<add key="GetSourceDocumentTimeoutSeconds" value="120" />

like this, we give it two minutes. Restart the management service again after adding it
best regards"

https://community.qlik.com/t5/Official-Support-Articles/Missing-entries-in-the-source-documents-list...