QMC Alerts on failed reload not working

[#1]

Hello,

I have configured my SMTP server in the QMC (System -> Setup) and I have sent test e-mails succesfully.

However, I am not getting any alerts when the reloads fail. Instead, I get the following message

"Warning: Failed to send mail to XXX@gmail.com"

in the Task log.

I am using Qlikview 11.2 SR7 without Publisher.

Any help will be very much appreciated.

Here is the complete log:

(2014-09-09 13:32:49) Information: Closed the QlikView Engine successfully. ProcessID=4816

(2014-09-09 13:32:49) Error: The task "pruebaerrores.qvw" failed. Exception:

(2014-09-09 13:32:49) Error: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: The Source Document was NOT reloaded successfully. DocumentPath=E:\QLIKVIEW\pruebaerrores.qvw.

(2014-09-09 13:32:49) Error: en QDSMain.ReloadTask.VerifyConditions(TaskResult taskResult)

(2014-09-09 13:32:49) Error: en QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage)

(2014-09-09 13:32:49) Error: --- Fin del seguimiento de la pila de la excepción interna ---

(2014-09-09 13:32:49) Error: en QDSMain.ReloadTask.Reload(String fileName, TaskResult taskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage)

(2014-09-09 13:32:49) Error: en QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2014-09-09 13:32:49) Error: --- Fin del seguimiento de la pila de la excepción interna ---

(2014-09-09 13:32:49) Error: en QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2014-09-09 13:32:49) Error: en QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

(2014-09-09 13:32:49) Information: Task Execute Duration=00:00:01.7004763

(2014-09-09 13:32:49) Information: Sending Alert mail

(2014-09-09 13:32:54) Warning: Failed to send mail to xxx@gmail.com

(2014-09-09 13:32:54) Information: TaskResult.status=Finished

(2014-09-09 13:32:54) Information: Notifying all triggers of new state:FinishedWithErrors

(2014-09-09 13:32:54) Information: Notifying all triggers of new state:FinishedWithErrors - completed

(2014-09-09 13:32:54) Information: Saving Task Result

[ashfaq_haseeb]

Hi,

Is your SMTP server allows to send email to other domain like gmail?

Had you tried to send test email to gmail?

Make sure in override emails section of you QMC SMTP server config tab.

There is no email defined in any of the field., It should be empty

Have a look at attached highlighted part

Let me know if that worked.

Regards

ASHFAQ

[#3]

Hi  Ashfaq,

I have tried to send test e-mails to gmail and other domains, and it always works fine.

Also, I have made sure that both the highlighted fields are empty, and I have deleted and created again the reload tasks.

However, It is still not working.

Thanks for your answer.

[ashfaq_haseeb]

Hi,

Can you check if this helps you.

http://community.qlik.com/thread/128176

Regards

ASHFAQ

[Giuseppe_Novello]

Fernando,

For any chances did you had your task first prior the SMTP setup within the QMC? If you did, can you try just open one task and hit apply and try again and see if that works or recreate one task.

Gio

[#6]

No, unfortunately, my server version is 11.2 SR7, and that bug is already fixed.

[#7]

I have already tried, but recreating/reapplying the task does not fix the problem.

[Giuseppe_Novello]

okay I didn't realize it was for a gmail account not for a outlook account.

Try this (QV Email and Gmail SMTP) -

Use the following steps to configure an SSL connection to an SMTP email service when using Publisher:

1- Look for notepad> right click and run as administrator> file>open> change file type to "all"

2- Browse to C:\Program Files\QlikView\Management Service and edit the QVManagementService.exe.config file.

3- Look for string "UseSSLForSMTP". If the entry already exists, edit its value to "true"

For Gmail, use port 587(smtp.gmail.com);

For Amazon Simple Email Service(SES), use port 587.

Gio

[Giuseppe_Novello]

Also, after the change start the QMC service.

[#10]

Unfortunately, the previous comments have not solved the problem, Even after restarting the services and applying the configurations above, i am not able to receive any alert.

Thanks for your help.