Qlikview Server: Cannot open HTML file for section access url

[euriss_sow]

Dear All,

Our customer is facing cannot open HTML file for section access after they have done Qlikview server migration.

I have tested with localhost address. No issue, but when we change to server name, will facing cannot open html file problem.

http://<ServerName>:4780/QMS/AuthTable ------> cannot open html file.

http://localhost:4780/QMS/AuthTable -------à no issue.

Here is some finding from qlik community, tested but no use.

https://community.qlikview.com/message/695535

Suggestion:

1. Make the localdesktop user member of QlikView Administrators group

  Euriss >>> User account already in Administrators group

2. Select the Section Access Table on the left hand side in the Management Console, then on the rightside the pane will update with a “Add Users” button. By pressing this button you can give your local user access to the URL.

Euriss >>> Service account already set as admin in this section table.

https://community.qlik.com/thread/159364

Suggestion:

1. Try to use instead Qlik.Service account instead of your current one, and let us know what happens

  Euriss >>> we are using service account dy.

https://community.qlik.com/thread/145003

Suggestion:

1. Remote login to server and the try the same URL with a browser on that machine itself.

Euriss >>> Both Qlikview Server and Qlikview Publisher also can browser this url link.

[euriss_sow]

Thanks for your answer, Marcus.

[Peter_Cammaert]

To me this looks like a permissions problem. Servers are usually very sensitive in what you can and cannot access from the server itself or from another device.

That you cannot access the Authorization table from the server itself using its server name seems logical. Enhanced security usually blocks every access to resources if not using localhost. On average localhost is very permissive.

But since you state that your application should work from another machine, it may as well be firewall related. On your server, is port 4780 open to your local network?

In a couple of days, I can test a comparable situation and provide more feedback.

Peter

[Peter_Cammaert]

I did a small test on two enterprise servers with a document that loads a dummy QMC Section Access table. All tests succeeded, including with localhost, servername and IP-address on the machine running hte QMS, and using servername on another server.

The discerning factor in this setup is that on both machines Windows Firewall has been disabled. Only incorrect accounts can block access...