Qv.exe appcrash

[gandalfgray]

Hi

This applies to QV version 11.20.12235.0 (11.20.SR5) on a 64bit server.

I have a recurring problem where certain qvw files crashes at startup.

They are set to reload using a command file called by the windows scheduler at a specific time.

There is nothing wrong with the qvw:s or command files per se, since if I start any of the command files manually, or opens the qvw:s and runs them interactively, they do not crash.

When I recently changed the time they should be started by the scheduler they also did not crash.

The qvw is set to generate log file, which it normally does, but when the crashes occur no log file is created.

Has anyone else experienced something similar? If so, did you find the cause of the crashes and a solution?

I have a recurring problem where certain qvw files crashes at startup.

They are set to reload using a command file called by the windows scheduler at a specific time (during night).

There is nothing wrong with the qvw:s or command files per se, since if I start any of the command files manually, or opens the qvw:s and runs them interactively, they do not crash.

When I recently changed the time they should be started by the scheduler they also did not crash.

The qvw:s are set to generate log file, which they normally do, but when the crashes occur no log files are created.

Has anyone else experienced something similar? If so, did you find the cause of the crashes and a solution?

/gg

PS

Errors are logged in the Windows event logs, they normally shows the statuscode 0x40000015 (which means STATUS_FATAL_APP_EXIT) or in a few cases 0xc0000005 (which means EXCEPTION_ACCESS_VIOLATION)

[#2]

I get the same thing with both QV version 11.20 and 11.0. on Windows 7 64 bit.

Anyone has a solution for this?

[gandalfgray]

Hi Kalypzo1

I am suspecting that this is happening for me when the amount of available free RAM is too low.

Could that be a possible cause in your case also?

[#4]

I don't think it is a RAM issue as my system currently has 16GB of RAM and that should be more than enough.

I have tried running a few other qvw files and some work some don't but I cannot find a pattern. Anyone else experiencing this issue?

[#5]

Monitor RAM usage when you run these reloads via taskmanager, to verify that it´s not a resource issue.

I guess you only run 1 reload at the time?

Also, can you check windows event log to identify any errors

[#6]

Hi Andreas,

The memory seems ok so far, it says 22% to 30% used memory while it’s reloading data. I usually only run one reload at the time.

Here is the windows event log information:

Log Name: Application

Source: Application Error

Date: 4/23/2014 5:07:49 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: ONR-TNS-PRG-JAR.kt.group.local

Description:

Faulting application name: Qv.exe, version: 11.0.11440.0, time stamp: 0x50b4fa1a

Faulting module name: Qv.exe, version: 11.0.11440.0, time stamp: 0x50b4fa1a

Exception code: 0xc0000005

Fault offset: 0x0005621f

Faulting process id: 0x1cdc

Faulting application start time: 0x01cf5f37a137f1ad

Faulting application path: C:\Program Files (x86)\QlikView\Qv.exe

Faulting module path: C:\Program Files (x86)\QlikView\Qv.exe

Report Id: 52f1a257-cb2b-11e3-81e1-f8b156a05a71

Event Xml:

Thanks,

Jazmin

[#7]

Hi Andreas,

The program also sometimes just hangs and doesn’t load anything or uses any memory, but the Elapsed time keeps counting up even though it is not loading anything.

Regards,

Jazmin

[#8]

Did you try to solve this error?

If yes, how?

Thanks!

[javier_florian]

Hi Gandalf,

How long it takes to update your document? How often are you updating your document?

-JFlorian

[gandalfgray]

Hi Lisandro,

I "solved" it by removing other concurrent qvw-processing.

The problem has not recurred since.

So I guess it is due to lack of memory.

I still have another problem where some batch executed qvw:s (qv.exe /r /NoSecurity) finish their processing (according to the logfile, and stored qvd files) but sometimes fail to exit