Reload Task Failing

[silvia_assuncao]

Hi All!

I've recently upgrated our Server to Windows 2016 and since then I'm faling  reload tasks failure. could anyone help me wiht this?

find below the LOG for the fail:

39:28 AM) Information: DistributeTask[a48511ac-ddba-40bc-9b12-fb883fc5d7f6] ("Teste_Silvia_1"): TryStart - Starting task. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c. ExecID:5e51dff7-1719-42f4-8480-fbd75f25a809

(8/21/2019 10:39:28 AM) Information: Entering Task Execution.

(8/21/2019 10:39:28 AM) Information: ClusterID=1

(8/21/2019 10:39:28 AM) Information: QDSID=c5bff99a-a977-900c-a6c2-d809b7741a89

(8/21/2019 10:39:28 AM) Information: TaskID=a48511ac-ddba-40bc-9b12-fb883fc5d7f6

(8/21/2019 10:39:28 AM) Information: ExecID=5e51dff7-1719-42f4-8480-fbd75f25a809

(8/21/2019 10:39:28 AM) Information: MaxRunTime=1.00:00:00

(8/21/2019 10:39:28 AM) Information: MachineName=BR02SV30A

(8/21/2019 10:39:28 AM) Information: Task execution max attempts=1

(8/21/2019 10:39:28 AM) Information: Task execution current attempt=1

(8/21/2019 10:39:28 AM) Information: Task Dependencies are OK

(8/21/2019 10:39:28 AM) Information: The task "Teste_Silvia_1" is starting

(8/21/2019 10:39:28 AM) Information: Document is marked to be Reloaded with fresh data. Initializing Reload for Distribution.

(8/21/2019 10:39:28 AM) Information: Opening "C:\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\mobile_costs_brazil_v2_DEV.qvw"

(8/21/2019 10:39:28 AM) Information: Allocating new QlikView Engine. Current usage count=0 of 4 (of type non-reader).

(8/21/2019 10:39:28 AM) Information: Max retries:5

(8/21/2019 10:39:28 AM) Information: Attempt:01

(8/21/2019 10:39:30 AM) Information: Opened the QlikView Engine successfully. ProcessID=4540

(8/21/2019 10:39:30 AM) Information: Allocated QlikView Engine successfully. Current usage count=1 of 4 (of type non-reader). Ticket number=13.

(8/21/2019 10:39:30 AM) Information: Loading document "C:\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\mobile_costs_brazil_v2_DEV.qvw" (1.39 Mb)

(8/21/2019 10:39:31 AM) Information: Physical FileSize=1.39 Mb. Memory Allocation Delta for this file=23.66 Mb. Available Physical Memory Before Open=4751.13 Mb. Available Physical Memory After Open=4723.34 Mb. Total Physical Memory=8191.42 Mb.

(8/21/2019 10:39:31 AM) Information: Attempted to load the document without data.

(8/21/2019 10:39:31 AM) Information: The document was loaded successfully.

(8/21/2019 10:39:31 AM) Information: Document was opened successfully

(8/21/2019 10:39:31 AM) Information: Starting reload

(8/21/2019 10:39:31 AM) Information: The Source Document is being reloaded. DocumentPath=C:\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\mobile_costs_brazil_v2_DEV.qvw

(8/21/2019 10:39:32 AM) Information: Reloading.

(8/21/2019 10:39:33 AM) Information: Reloading..

(8/21/2019 10:39:34 AM) Information: Reloading...

(8/21/2019 10:39:35 AM) Information: Reloading....

(8/21/2019 10:39:36 AM) Information: Reloading.....

(8/21/2019 10:39:37 AM) Information: Reloading......

(8/21/2019 10:39:38 AM) Information: Reloading.......

(8/21/2019 10:39:39 AM) Information: Reloading........

(8/21/2019 10:39:40 AM) Information: Reloading.........

(8/21/2019 10:39:41 AM) Information: Reloading..........

(8/21/2019 10:39:42 AM) Information: Slow down logging. Log every <2> seconds.

(8/21/2019 10:39:42 AM) Information: Reloading

(8/21/2019 10:39:44 AM) Information: Reloading.

(8/21/2019 10:39:46 AM) Information: Reloading..

(8/21/2019 10:39:48 AM) Information: Reloading...

(8/21/2019 10:39:50 AM) Information: Reloading....

(8/21/2019 10:39:52 AM) Information: Reloading.....

(8/21/2019 10:39:54 AM) Information: Reloading......

(8/21/2019 10:39:56 AM) Information: Reloading.......

(8/21/2019 10:39:58 AM) Information: Reloading........

(8/21/2019 10:40:00 AM) Information: Reloading.........

(8/21/2019 10:40:02 AM) Information: Reloading..........

(8/21/2019 10:40:04 AM) Information: Slow down logging. Log every <10> seconds.

(8/21/2019 10:40:04 AM) Information: Reloading

(8/21/2019 10:40:14 AM) Information: Reloading.

(8/21/2019 10:40:24 AM) Information: Reloading..

(8/21/2019 10:40:26 AM) Information: The Source Document reload complete. DocumentPath=C:\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\mobile_costs_brazil_v2_DEV.qvw

(8/21/2019 10:40:26 AM) Information: Memory Allocation Delta for this file=35.97 Mb. Available Physical Memory Before Reload=4723.32 Mb. Available Physical Memory After Reload=4695.68 Mb. Total Physical Memory=4695.68 Mb.

(8/21/2019 10:40:26 AM) Error: The Source Document was NOT reloaded successfully. DocumentPath=C:\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\mobile_costs_brazil_v2_DEV.qvw.

(8/21/2019 10:40:26 AM) Information: QlikView->Settings->Document Peferences->Generate Logfile in document is not set.

(8/21/2019 10:40:26 AM) Information: Closing the document.

(8/21/2019 10:40:27 AM) Information: Closed the QlikView Engine successfully. ProcessID=4540

(8/21/2019 10:40:27 AM) Error: The task "Teste_Silvia_1" failed. Exception: || QDSMain.Exceptions.TaskFailedException: Task execution failed with errors to follow. ---> QDSMain.Exceptions.ReloadFailedException: Reload failed ---> QDSMain.Exceptions.LogBucketErrorException: The Source Document was NOT reloaded successfully. DocumentPath=C:\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\mobile_costs_brazil_v2_DEV.qvw.  ||    at QDSMain.AbstractReloadTask.VerifyConditions(IExecutingTaskResult executingTaskResult) ||    at QDSMain.AbstractReloadTask.Reload(String fileName, IExecutingTaskResult executingTaskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) ||    --- End of inner exception stack trace --- ||    at QDSMain.AbstractReloadTask.Reload(String fileName, IExecutingTaskResult executingTaskResult, String sectionAccessUserName, String sectionAccessPassword, eReloadOptions reloadOption, String variableName, String variableValue, Boolean moniterCpuUsage) ||    at QDSMain.DistributeTask.PerformExecute(IExecutingTaskResult executingTaskResult) ||    --- End of inner exception stack trace --- ||    at QDSMain.DistributeTask.PerformExecute(IExecutingTaskResult executingTaskResult) ||    at QDSMain.Task.AbstractTask.TaskExecution(CurrentExecutionArgs args)

(8/21/2019 10:40:27 AM) Information: Task Execute Duration=00:00:59.2078163

(8/21/2019 10:40:27 AM) Information: Sending Alert mail

(8/21/2019 10:40:29 AM) Information: TaskResult.status=Finished

(8/21/2019 10:40:29 AM) Information: Notifying all triggers of new state: "FinishedWithErrors"...

(8/21/2019 10:40:29 AM) Information: Notifying all triggers of new state: "FinishedWithErrors" - Completed

[dplr-rn]

Can you share the document log as well

[silvia_assuncao]

I'm attaching it here. I this what you refer to?

[dplr-rn]

No. that is the task log from qmc. 

I mean the document log. check location where qvw is stored. 

generally it will be AppName.qvw.log (sometimes with timestamps based on configuration)

it is usually displayed on QMC as well. (Document Log tab next to Task Log)

[silvia_assuncao]

I've checked in the file where the qvw is saved and there is no ".log" filed there saved there.

there only the ".shared" files there. do you kow where in the qmc I should go to get this info?

I could not find the Docment Log Tab next to the Task Log there as you can see:

[dplr-rn]

I am guessing the document log is not enabled on that qvw. it will be required to diagnose.
Open qvw. Settings-->Document Properties --> Generate Log File
Not sure why there is no document log tab in QMC.

[silvia_assuncao]

got it. here is the file. but I had to save it as pdf as here it is not allowed to save .txt

[dplr-rn · Accepted solution]

checkk 3rd line from the end

"Error: Cannot open file:

'\\br02sv30a\Qlikview\Producao\Visualizacao\ITGovernance\Projeto Governanca\MOBILE

COSTS\files\Dados_Usuarios.xlsx

"

Guessing some shared folder permissions got affected by your upgrade

[silvia_assuncao]

Do you know what I should do in order to solve this?

[dplr-rn · Accepted solution]

error basically means the qlik server cannot access the shared drive. So it s a network permissions level issue. 

check with your system admin folks to grant access the shared drive to the server  service account