There is a TicketData.pgo file that can get corrupted

[rospigliosi]

Hello,

i'm on QlikView 11.2 SR12, sometimes I get a "NO CONNECTION" error, and on server log I found:

SE_LOG: SERVER - DMR: Validate and Apply Hex. UsrName()

Searching on the community it seems that there is a TicketData.pgo file that can get corrupted causing this intermittend error.

Is this bug has been solved in a specifice service release? Is this problem has been solved on version 12?

Thanks

Camillo

[Emmanuelle__Bustos · Accepted solution]

Hi

this is from Qliktech:

Description

This is a QlikView Server (QVS) error message, indicating that an error occurred during authentication process.This error message can occur when using IIS_AUTHENTICATION with invalid user information, such as user name and ticket info etc.

Resolution

The issue can only be resolved by enabling proper authentication. Common causes of the issue are: User’s name is invalid User’s ticket is invalid User’s remote IP does not match User issue related to NT/AD group security policy Try to identify the root reason of the authentication failure.Log entries following the error message can help in guiding the troubleshooting to the root cause.