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andie_qubdata
Partner
Partner

Twin clicks in iPad with Web@Work

We found a problem when working with QlikView Server from iPad with iOS 13.4 when using the "MobileIron Web@Work" browser.

Problem - a click is perceived as two serial clicks. Examples: when you click on the ListBox, it is selected, but deselectet at once; when you click a button, two events occur.

If a document is slow, the second click may be lost and the problem is not noticeable.

In audit log for that click correspond two normal clicks.

iPad with iOS 12.4  and prior works fine. QlikView version is not matter.

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1 Reply
Brett_Bleess
Support (Former)
Support (Former)

Please note that MobileIron is not a supported browser in QlikView product per the System Requirements:

https://help.qlik.com/en-US/qlikview/April2020/Subsystems/Server/Content/QV_Server/QlikView-Server/Q...

I would suspect a change that has occurred in MobileIron may be the most likely issue from past experience, so I would recommend checking on that side of things too.  May be something on the iOS side as well, but I am doubtful it likely is something we could fix in this case.  

Regards,
Brett

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