Unable to apply license in QVS

[jelena]

Hi all,

When I try to activate the license in QMC under System>Licenses>QlikView Server, (I've put license key and control number) I got "Failed to retrieve settings from QlikView Server. ID" error :

Are there any other things that I'm missing?

That would be great if you can help me.

Kind regards

[Chip_Matejowsky · Accepted solution]

Hi @jelena,

Suggest you start with reviewing the QlikView Management Service logs as there may be some clues in the log to why the the error is occurring. The default location in %ProgramData%\QlikTech\ManagementService\Log.

Also have a look at article Failed to retrieve settings from QlikView Server. Make sure that the QlikView Server is available wi... and review the resolutions within it.  

Best Regards

[Claude1]

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@VW Credit Inc wrote:

Hi all,

When I try to activate the license in QMC under System>Licenses>QlikView Server, (I've put license key and control number) I got "Failed to retrieve settings from QlikView Server. ID" error :

Are there any other things that I'm missing?

That would be great if you can help me.

Kind regards

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The service account is not a member of the local Administrators and/or the QlikView Administrators security groups and/or the account is added into the group but is not reflected in the Operating System yet.

[Albert_Candelario]

Hello @Claude1 ,

As per your latest comment you meant you added the service account to such groups, but is still not reflected on the OS of the server, did I got it right?

Thanks!