Unable to use user management section of QMC

[nsm1234567]

Hey there,

I've run into a strange error in the QMC.  Under the User Management section, no CALS are visible.  If I search for a user, the QMC continuously says "Processing" but never actually returns a user and causes fetching of other stats from QVS to fail.  Has anyone come across anything like this before?  Restarting QMS doesn't resolve the issue.  We're currently running 12.50.20300.0.

[rubenmarin]

Hi @nsm1234567, note that this is a almost only read section, if you want to assign licencise you should go to System->Licenses.

Here if you look for user * it shoudl show all users of that directory, and if you select a user on the list you can see his related objects/licenses

[nsm1234567 · Accepted solution]

Hi there, I don't think the solution here is to just not use this part of the site.  We use this to manage shared objects across the site so that we don't have to go app-by-app.  We've sent this on to our partner also.  It seems as well that the shared objects don't get returned on this screen

[nsm1234567]

I managed to resolve this on my own.  I wrote a script to run a cleanup of every shared file on the server and then converted all shared file to TSHARED.  AFter restarting services, search started working again.  So some issue with the shared files I guess.