Solved: Re: Usage Data Log Issue on Qlikview Server - Qlik Community

Rehan · ‎2019-07-16

We have upgraded from QV Server (Nov 2017) to QV Server (Nov 2018). I am good with all the logs but not getting the logs for usage after upgrade. We are using windows 2016 Server

What am I missing here ?

Rehan · ‎2019-07-30

Nov 2018 server version adds a new column "session id" to the logs which messes up the log entries into all the columns. Changed the split files options in QMC to "Daily" and that fixed the issue

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Chip_Matejowsky · ‎2019-07-16

Hello @Rehan,

I'm not certain what you mean by "logs for usage". Are you referring to the QlikView Server logs - Events/Performance/Sessions?

Principal Technical Support Engineer with Qlik Support
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Rehan · ‎2019-07-16

What I meant is who used the App.

Sonja_Bauernfeind · ‎2019-07-17

Hello Rehan,

I think what we'd need to know is what log file that you are missing. Or is it data inside a log file that is not being recorded any more?

I've collected some articles that might help you with this.

How to: Trace user login, usage, and exit in QlikView is useful for finding out about a user's journey from entry to exit.
How to Collect QlikView Server Log files is useful for finding all the locations, in case you need a reference for that.
and Best setup setting for QlikView Server logging might be interesting for you in case the logging level has changed after the upgrade and you are just missing a specific log level entry.

/Sonja

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Rehan · ‎2019-07-23

I can see the logs being recorded every day, just that Governance Dashboard is not picking it up

jonathandienst · ‎2019-07-24

You may need to get an updated version of the Governance Dashboard.

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Rehan · ‎2019-07-24

I just downloaded the latest version of GD , loaded it and the same thing

Josh_Berg_Support · ‎2019-07-29

Are you sure you have the file paths to your Qlikview logs set correctly in Governance Dashboard? What version of Governance Dashboard are you using? Have you tried moving some of your logs to a local folder on the server and pointing Governance Dashboard to that location? What happens when you try to reload Governance Dashboard, do you get an error, if so, what is the error?

Thanks,
Josh

Qlik Support

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Rehan · ‎2019-07-30

Nov 2018 server version adds a new column "session id" to the logs which messes up the log entries into all the columns. Changed the split files options in QMC to "Daily" and that fixed the issue